Sales & Service Coordinator - 12-month Contract, Potential to Become Permanent

We are looking for a **detail-oriented, customer-focused, and logical problem-solver** to join our team. This is a fast-paced role where precision and initiative are critical to ensuring seamless operations for our clients. If you thrive under pressure, excel at managing complex logistics, and want to be the central point of coordination for marine-related, technical projects, we want to hear from you.

This is a **12-month contract** to cover a maternity/parental leave. There is **potential to convert to a permanent position** based on business needs and performance; conversion isn’t guaranteed.

Hostmost Marine is Asia’s leading marine communications and navigation service provider, with depots in Canada, China, the Philippines, and Singapore. Our Vancouver office plays a key role in supporting clients across Canada and the Americas.

**What you’ll do**

**Be the main point of contact.**
- Keep customers (ship owners/managers) updated on quotes, schedules, and job status—clear, proactive communication is your superpower.
- Coordinate with our technicians, manufacturers, and service partners so everyone knows who’s doing what and when.

**Keep jobs moving on tight timelines.**
- Plan service visits around vessel ETAs/ETDs; line up people, parts, and paperwork to hit short docking windows.
- Work with logistics and inventory to make sure orders ship on time and technicians have what they need.
- Jump on urgent inquiries when they pop up (occasional after-hours).

**Turn requests into clear quotes & clean paperwork.**
- Convert customer requests into accurate, competitive quotes (with help from our technical team when needed).
- Prepare and check POs, sales orders, and shipping docs so details are correct the first time.
- Collect service reports, certificates, and survey documents from techs; double-check for completeness and share final packs with the customer.
- Collaborate with accounting to enable smooth, timely invoicing.

**Use simple tools to stay organized.**
- Manage tickets and communication in Zendesk (our central inbox).
- Flag recommended follow-up work, parts, or future surveys in clear, simple language.

**Learn and improve.**
- Build product knowledge over time through training and on-the-job exposure—no marine electronics background required.
- Suggest process tweaks that make customer service faster and clearer.

**What you’ll bring**
- Exceptional written and verbal communication; you keep people calm, informed, and confident.
- Strong customer-service mindset and follow-through.
- Organized and detail-oriented; you like checklists and clean hand-offs.
- Comfortable learning technical terms and collaborating with technical teams.

**Qualifications**:

- Bachelor’s degree or Diploma
- 2+ years of experience in a coordination, project support, or customer service role involving complex logistics or technical products.
- A logical aptitude with the ability to comprehend technical concepts and coordinate multiple moving parts under time constraints.
- Superior organizational and time-management skills; must thrive in a high-pressure, deadline-driven environment.
- Excellent written and verbal communication and customer relations skills.
- Proficiency with Microsoft Office Suite (Outlook, Excel, Word).
- Self-motivated, positive, and energetic team player

**Major Assets (Nice-to-Have)**:

- Experience in the marine industry or an understanding of vessel operations and logistics.
- Experience with SAP or another equivalent ERP system.
- Experience using Zendesk or a similar CRM/ticketing system.

**Perks and Benefits**
- Competitive pay (depending on experience)
- 4% vacation pay and paid sick days
- Health insurance
- Dental Care
- On-site Parking
- Year-end bonus for outstanding job performance
- Opportunity for career growth
- Regular team-building events and luncheons
- Opportunity to attend international industry exhibitions and conferences.

**Why You’ll Want to Build Your Career With Us**
- Be part of a well-established, globally respected company with a strong presence across Asia and North America
- Join a close-knit, supportive team in Vancouver where your contributions are visible and valued
- Gain exposure to international operations and collaborate with colleagues across cultures and time zones
- Enjoy the autonomy to take ownership of your work while being supported by a dependable team

We thank all applicants for their interest. Only those selected for interviews will be contacted.

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

Pay: $50,000.00-$70,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking

Ability to commute/relocate:

- Burnaby, BC V5G 4J9: reliably commute or plan to relocate before starting work (required)

**Language**:

- English (required)

Work Location: In person