Supervisor - Lounge

Your company, your values, your career

Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors.

The Lounge Supervisor will support the service team in creating a positive, energized and contemporary setting. This position will be responsible for leading, empowering and motivating the restaurant ambassadors, liaising with the culinary team and ensuring quality service and customer satisfaction is exceeded through attention to details and standards.

**Responsibilities**:

- Checks and maintains service and food preparation standards
- Utilizes interpersonal and communication skills to lead, influence, and engage ambassadors
- Provides guidance and direction to ambassadors, including setting performance standards and monitoring performance
- Supervises the handling of cash, cheques, credit cards transactions, cash floats and bar inventory control
- Handles guest complaints, follows through with appropriate action
- Develops and maintains effective working relationships within the team
- Assists with promotions and marketing initiatives on all social media channels
- Develops and maintains positive relationships with repeat guests
- Monitors the quality of work and provides feedback on the degree to which operational standards are met
- Creates weekly work schedules for the restaurant team
- Effectively communicates goals to the team
- Maintains health and safety standards and complies with all regulations
- Other duties as required

**Skills/Knowledge/Experience**:

- Degree/Diploma in Hospitality preferred or Hospitality industry courses in Hotel Management
- Minimum 2 years supervisory experience
- Exceptional communication & multi-tasking skills
- Ability to deal with fast paced customer service oriented environments
- Hepatitis A vaccination is recommended
- Food Safe and Serving it Right Certification an asset
- Demonstrates superior customer service philosophy
- Exemplifies Coast’s core values and enjoys working in a culture of accountability
- Able to work a flexible schedule, which includes evenings, weekends and holidays

Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more

Coast Hotels is an Equal Opportunity Employer
Coast Hotels would like to thank all interested applicants
Only those selected for an interview will be contacted

NO PLACE LIKE COAST