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Assistant Service Manager
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We know our success lies with our people and we foster and cultivate a culture that is safe, fun and encourages people to grow and succeed while providing our guests excellent customer service. - "Let's Build a Career Together"_ _#erinparkjobs_ As **Assistant** **Service Manager** your responsibilities will include: - Assisting the service manager in day to day tasks, as well as in accomplishing monthly goals and targets - Provide guidance and coaching to team in order to provide a consistent and outstanding guest experience - Support team members in their duties through constantly coaching and training - Coordinate with Service Manager in daily circles with advisors/ technician to identify and overcome any potential areas of concern. - Building relationships with external and internal guests in order to operate as one team - Recruiting, overseeing and training all team members both primary responsibilities as well as company culture - Completing team member performance reviews - Oversee all activities occurring in drive-through, service shop, guest lounge, shuttle service - Manage & monitor daily appointments - Coordinate and lead daily huddles with service team members - Proactively plan and organize daily departmental targets to achieve monthly targets - Taking ownership of guest experience - Sharing fresh ideas for advertising and marketing, shop productivity, advisor productivity, increased client satisfaction and excellent relationships within Erin Park - Being a role model of the Erin Park company culture **Qualifications**: - 3-5 years experience in a service advisor position, ideally in a dealership environment - College diploma or University degree (an asset) - Experience with DMS tools - Proven ability to take on challenges with a positive mindset - Superior communication skills - Belief in a consistent walk around process - Exceptional organizational skills & attention to detail - A desire to step up and cover the full operations of a service department when the Service Manager is absent - *We offer a competitive compensation plan along with group benefit program._* If this position inspires and motivates you, we invite you to apply.
