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Concierge

3 weeks ago

Toronto, Canada Le Germain Maple Leaf Square Full time

**Workplace**: Hotel Le Germain Maple Leaf Square

**Status**:Full time (permanent)

**Schedule**: Shift work based on weekly schedules, weekdays and weekends

**WHAT WE OFFER**:

- Group insurances paid 50% by the employer
- Access to the hotel gym according to occupancy
- Employee referral program
- Employee Assistance Program for team member and their family
- Promotional rate to discover Germain Hôtels properties through Canada
- Opportunities to develop your career within a growing company across Canada

**JOB SUMMARY**:
Reporting to the Guest Service Manager, the concierge is responsible for taking care of guests’ special requests and acting as an in-house expert on restaurants, events and resources. The concierge also liaises with the restaurant to arrange all amenities and package needs, as well as maintaining a network of contacts throughout the city to support in their daily functions. The concierge meets and exceed customer expectation by providing excellence, customer focus and commitment.

**YOUR PROFILE**:

- Thorough knowledge of Toronro, its restaurants, attractions and surrounding areas
- Customer service and concierge experience
- Excellent communication and interpersonal skills
- Initiative and creativity; able to organize, prioritize and multitask
- Strong decision making skills
- Clefs d'or keys an asset
- Good computer knowledge; knowledge of the Opera program an asset
- A second language, preferably French, an asset

**Benefits**:

- Dental care
- On-site gym
- Store discount
- Vision care
- Wellness program

Schedule:

- 10 hour shift
- 8 hour shift

**Experience**:

- Concierge: 1 year (preferred)