Full-time Front Desk Associate

**We are looking to hire a Full-Time Front Desk Associate at our Myodetox Richmond location for the following schedule, with an ideal start date of Monday, March 24th.**

**Myodetox - Richmond** (6633 Buswell St #175, Richmond, BC)
- **Monday PM (1:30pm-8:30pm)**:

- **Tuesday AM (6:45am-1:45pm)**:

- **Wednesday PM (1:30pm-8:30pm)**:

- **Thursday AM (6:45am-1:45pm)**:

- **Friday PM (6:45am-1:45pm)**

As a key member of our front desk team, you’ll work **30+ hours per week**, delivering exceptional hospitality, managing clinic operations, and supporting our team of expert clinicians. You’ll play a vital role in creating a seamless client experience while actively contributing to the clinic’s sales objectives.

**Who We Are**:
At Myodetox**,** we’re redefining rehab. Since 2015, our team of Physiotherapists, Chiropractors, and Registered Massage Therapists has been on a mission to change the way people take care of their bodies.

Our **Futureproof Philosophy** takes a **1:1 full-body approach**, helping clients move better, recover smarter, and prevent future injuries. With 20+ locations across Canada and the U.S., we’re leading the conversation on why proactive care is essential to everyday life.

Join us in making movement a lifestyle #FutureproofYourBody

**What You'll Do**:

- Provide all clients exceptional service and hospitality in line with Myodetox standards
- Introduce new clients to our service offerings with clear, on-brand messaging via phone, walk in, written communication
- Constantly monitor and manage the clinic schedule including implementing best practices around shift optimization, initial booking strategy and waitlist management
- Ensure all claims, invoices, transactions are submitted and filed accurately.
- Maintain clean, consistent client notes for seamless service to each client
- Consistently monitor and maintain clinic organization and cleanliness: this may include regular sanitization of the space, cleanup of movement tools and equipment, wipe down of surfaces, replenishment of therapist pods and treatment rooms, and other necessary tasks
- Engage in any tasks related to client follow up, business driving or marketing initiatives as assigned
- Maintain consistent communications with all other FDAs and clinic staff to ensure seamless handoff from one shift to the next
- Share insights from daily shifts, therapists and client feedback to Operations Lead as relevant

**Who We're Looking For**:

- You have 1+ years of experience working in a customer service and/or hospitality role
- You must be able to work a minimum of 4 shifts per week (equivalent to ~30+ hours per week)
- You care deeply about ensuring positive client interactions and experiences
- You are proud of the team and workspace you’re a part of, exemplified through a well maintained, presentable clinic
- You pay attention to every detail - small or big. After all, how much we care is the fuel for our passion
- You’re passionate about the work we do, the services we offer and can clearly communicate the long term value to our clients
- You perform your job duties with consideration and care for business driving booking strategies
- You thrive in a fast paced environment
- You are innately curious, always seeking to solve problems, answer questions and better your work product
- You show up as your authentic self day in and day out, making your voice heard
- You prioritize your own physical and mental health so you can show up as your best version in the workplace

**Myodetox Benefits + Perks**:

- 100% Employer-Paid Extended Health Benefits for all full-time employees (must work a minimum of 30+ hours/week to qualify)
- Group RRSP with Profit-Sharing Employer Match
- Discounted Pet Insurance through SPOT
- Complimentary paid staff treatment sessions
- Bonus payout for referral of new team members
- Subsidized mental health support through Inkblot platform

**Our Hiring Process**

This is also your chance to dive deep into your customer service and administrative experience, align with our Myodetox values, and explore how you can grow with us. Plus, you'll get to see our beautiful clinic firsthand and get a feel for the vibrant environment you’d be a part of

We’re excited to meet you and explore the possibilities together

**Why Myodetox?**

At Myodetox, we offer a dynamic and collaborative environment where exceptional service meets meaningful impact. As a Front Desk Associate, you’ll be the face of our clinics—creating a welcoming atmosphere, supporting our clinicians, and ensuring every client has an outstanding experience.

Join us in helping people move better, feel better, and Futureproof Their Bodies.

**Core Values and Principles**:
At the heart of our operational ethos lie our core values, encapsulated by a commitment to:

- **_Care Deeply _**:

- **_Make It Count_**:

- **_Set The Pace_**:

- **_Never Stop Learning_**:

- **_Stay True_