Vendor Success Manager I

**Vendor Success Manager I**
**Saskatoon, SK**

**_
Do you thrive on building strong vendor relationships, streamlining operations, and driving adoption of innovative SaaS solutions?_**_ If ensuring Marketplace products launch flawlessly, fulfill reliably, and evolve through AI-driven optimization excites you, we have the perfect role for you We’re looking for a _**_Vendor Success Manager I _**_to join our Customer Success team, where you’ll be the primary operational contact for a portfolio of third-party vendors—helping them succeed on Vendasta’s Marketplace while enhancing platform trust, vendor enablement, and product adoption._

**About the Job**

As a **Vendor Success Manager I**, your mission is to ensure third-party Marketplace products are seamlessly launched, reliably fulfilled, and continuously optimized through proactive communication, operational precision, and AI-assisted workflows. You’ll work across onboarding, training, fulfillment, and support to manage vendor interactions using structured SOPs, insight-led reporting, and AI-enriched diagnostic tools.

In this role, your success ensures our Marketplace evolves into a scalable, AI-ready commerce hub for our Partners and their SMB clients. You’ll collaborate cross-functionally with Marketplace, Billing, Support, and Marketing teams—helping vendors integrate smoothly, adopt best practices, and achieve fulfillment excellence.

**Your Impact**

As a _Vendor Success Manager _you'll work with Sales, Customer Success team, and the Solutions Architecture team to:

- **Onboard & Launch Vendors**: Manage new vendor and SKU onboarding, from product listings and documentation intake to pricing validation, billing setup, and smooth handoff to internal teams.
- **Manage Vendor Relationships**: Act as the main operational contact, hosting check-ins, monitoring SLAs, resolving issues, and sharing optimization recommendations.
- **Optimize with AI Tools**: Use AI-assisted platforms to respond to inquiries, troubleshoot issues, generate health summaries, and maintain Marketplace documentation.
- **Drive Adoption & Enablement**: Guide vendors on aligning with platform strategy and AI-readiness, communicate updates, and collaborate on promotions to boost adoption.

**What You Bring to the Table**

You are a collaborative problem solver with strong operational, technical, and communication skills. With **3-5 years** of experience in vendor operations, customer success, account management, or a related field (preferably SaaS/tech), you:

- Have strong knowledge of SaaS ecosystems, Marketplace operations, third-party integrations, and white-label commerce
- Understand digital product fulfillment, SLAs, and recurring billing models
- Have exposure to AI tools for support and operations (e.g., ChatGPT, Gemini, Grammarly, insight generators)
- Are comfortable with ticketing systems (Zendesk), project boards (Asana/Jira), and CRM tools (Salesforce)
- Can synthesize complex processes into clear, actionable documentation and guidance
- Are detail-oriented and excel in cross-functional, high-volume settings
- Bring prior experience with SaaS billing systems, Marketplace SKUs, or vendor onboarding processes (preferred)

**About Vendasta**

We’re on a mission to build the most trusted AI-powered platform for small businesses and the partners who support them. At Vendasta, you’ll be part of something ambitious: helping bring AI transformation to local businesses at scale. As a team member, you’ll enjoy:

- Competitive health benefits, flex time, and annual work-from-anywhere options
- Equity opportunities and a chance to directly shape our AI future
- A vibrant workplace culture that embraces experimentation, thought leadership, and continuous learning
- A place where building AI isn’t just a buzzword, it’s the core of everything we do

**Perks**

Join the Vendasta team, where your well-being and growth come first. Step into a workplace that blends competitive health benefits with true flexibility, including flex time and an annual work-from-anywhere policy. Take ownership of your future with our Employee Options Program, and enjoy the little things, like daily snacks, a vibrant cafeteria, and catered Friday lunches at our offices.Invest in your growth through education reimbursement, in-house learning opportunities, and a suite of leadership development programs. We’re driven by our values; Drive, Innovation, Respect, and Agility, and it shows in everything we do. Give back through community initiatives and volunteer opportunities, and build more than just a career, build a life you love. At Vendasta, you’ll find the support, the challenge, and the culture to thrive. Discover your potential. Make an impact. Grow with us.

**Help us lead the AI revolution from right here in Saskatoon.