Customer Service and Production Assistant

3 days ago

Surrey, Canada Conexus Group Full time

**Key Responsibilities**:

- **Greet and welcome visitors** with a friendly and professional demeanor, ensuring a positive first impression.
- Maintain an **organized and efficient front desk area** while managing multiple tasks simultaneously.
- **Track all orders in progress**, ensuring accuracy and timely updates, and assist in separating and organizing materials as needed.
- Handle **customer inquiries** and provide accurate information, both in-person and over the phone, with confidence.
- **Schedule appointments** and manage the office calendar effectively, ensuring all appointments and deadlines are met.
- **Assist with various administrative and production tasks**, including sorting orders, moving boxes, and working closely with other departments.
- Monitor and distribute incoming and outgoing **mail, faxes, and couriers** efficiently.
- Update company portals and databases consistently, maintaining accuracy and attention to detail.
- **Support the production team** by assisting with tasks such as cutting materials and organizing items based on specific instructions.

**Requirements**:

- **High School diploma or GED** required; post-secondary education or certification in office administration or a related field is preferred.
- **Minimum 5 years of experience** in a similar role within an office or production environment.
- **Exceptional organizational skills** and attention to detail, with the ability to follow instructions and processes accurately.
- **Proactive and flexible** in handling a variety of tasks, including those that may be outside the typical reception duties.
- **Comfortable and confident** in answering phone calls and interacting with clients from day one.
- **Strong command of the English language**, both written and verbal, with the ability to communicate clearly and effectively.
- **Proficiency in MS Office suite** (Word, Excel, Outlook) and experience with front desk operations.
- **Willingness to assist with production tasks** and other duties as required, showing a positive and collaborative attitude.
- **Valid driver's license and access to a personal vehicle** are required to commute to the work location.

**Job Types**: Full-time, Permanent

**Pay**: $22.00 per hour
**Expected Hours**: 37.5 per week

**Schedule**:

- Monday to Friday
- Weekends as needed

**Work Location**: In person

Pay: $23.00 per hour

Expected hours: 35 per week

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 3 years (required)
- Administrative experience: 3 years (required)

Licence/Certification:

- Class 5 Licence and a vehicle? (required)

Work Location: In person

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