Assistant Manager, Commercial Accounts

The Assistant Manager, Commercial Accounts is developing expert knowledge of their industry market segment. Working under the supervision of a Commercial Account Manager they are accountable for the performance of a small number of Seaspan Marine customer accounts. The Assistant Manager acts as a contact point for Seaspan Marine’s contract customers, builds long-term customer relationships and secures business opportunities with existing and new customers. This role assists with contract negotiation, assisting in the fulfilment of contractual obligations and helps resolve operational issues and customer feedback.

**What you’ll do**
- Develops expert knowledge of the industry market segment, and detailed understanding of the customer's businesses.
- Develops and maintains strong relationships across a broad range of levels within customer's organizations, focusing on key decision makers.
- Ensures customer satisfaction is achieved and sustained by providing a high level of communication and customer service, and through on-going customer relations activities.
- Under the supervision of the Account Manager, manages contractual obligations and resolves issues including negotiating settlements in case of service failures, accidents and/or loss or damage of customer equipment or cargo.
- Provides expert knowledge on customer contracts within responsibility area. Ensures rate escalations are correctly calculated by Finance and supports the Manager, Logistics Centre to ensure contractual service level commitments are achieved and that invoices are correctly prepared.
- Ensures ongoing communication with Logistics Centre and Operations staff and provides support to resolve issues.
- Under the supervision of the Account Manager, prepares quotations and bids for new business and negotiates and secures major long-term contracts.
- Works closely with other Account and Business Development Managers to identify opportunities, share business intelligence and support proposals/bid development.
- Assists with preparing annual revenue budgets for the respective segment, provides regular updated forecasts and delivers on annual revenue and sales targets.
- Demonstrates Seaspan’s Core Values, implements corporate policies and drives improvement initiatives.
- Represents Seaspan in various transportation industry associations and committees.
- Monitors Seaspan competitors and provides information on competitor activities and market share to senior leaders.
- Ensures client and account information and bids are kept up to date in Salesforce.

**What you’ll bring**
- Bachelor’s degree in Commerce, Business, or Transportation, or an equivalent combination of education and experience. Master of Business Administration (MBA) is an asset.
- Minimum 5 years of experience in the marine industry in a business development, customer service or operations role, with progressively increasing responsibility.
- Experience in transportation, dealing with customers and negotiating contracts.
- Experience in the BC Coast marine transportation industry.
- Expert knowledge of the industry segment, understanding supply chains, key economic drivers, opportunities, and threats.
- Knowledge of trends and market conditions of the respective marine industry.
- Knowledge of safe handling and transportation of dangerous goods required for ORCA division.
- Interpersonal skills, with ability to work effectively with people individually and in teams.
- Strong verbal and written communication skills, with ability to write clearly and concisely, and prepare effective presentations.
- Ability to build long term customer relationships.
- Contract negotiation and delegating skills.
- Time management and organizational skills.
- Financial and analytical skills, with an ability to build compelling business cases.
- Creative problem solver, able to bring various parties together to achieve business goals.
- Proficient in Microsoft Office (Outlook, Contacts, Word, Excel and PowerPoint). Knowledge of JD Edwards and Salesforce is an asset.

**Why you’ll love working here**
- We also provide a best-in-class health and wellness benefits package for this position, including such things as full health care (e.g. unlimited physiotherapy), dental, vision, life insurance, medical leave coverage, parental leave coverage, childcare benefit partnership, Personal Spending Account, and an Employee Family Assistance Program (EFAP).
- This position qualifies for an optional hybrid work schedule.
- Free on-site gym.
- Parking is included and to assist those that are using transit, we operate a complimentary shuttle bus Monday through Friday with various pick up and drop off points around North Vancouver.

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