Guest Service Agent

19 hours ago

Whistler, Canada Whistler Platinum Full time

**About Whistler Platinum**

**Founded in 2000, Whistler Platinum has offered homeowners and guests unrivalled property management, vacation planning, and personalized concierge services for over two decades. The benefits of working for Whistler Platinum**
- Minimum $22p/h based on experience
- Access to free golf at Big Sky and Fairmont golf courses throughout the summer
- Staff housing
- Ski/Snowboard pass or recreational pass as part of your annual lifestyle spending account.
- Full-time employees will be eligible to join the extended medical plan after 12 months of employment (Health, Dental, Life Insurance, Short Term Disability)
- Flexible work schedule to enjoy the Whistler lifestyle
- Discounts to experience Whistler activities
- Staff outings and a fun work atmosphere

**About the role**

In this fun and dynamic role, we are looking for a Guest Service Agent to assist guests in selecting their Whistler dream vacation; you will walk them through the process of selecting the perfect home, booking lift tickets, ski rentals and lessons, arranging grocery delivery or private chefs - and whatever else they may need. You are their vacation planning ‘specialist’ - that knowledgeable voice when our owners and guests are in-resort and require assistance. At times, you will also meet guests at their vacation home to provide an in-person home orientation to help them settle in upon arrival.

**What you'll do**
- Assist guests in arranging all the exciting activities Whistler offers, such as ski school, equipment rentals, activities, restaurant bookings and transportation options.
- Perform guest home orientation tours
- Deliver VIP gifts, luggage, and guest-requested items
- Be the “go-to” when guests have questions about home specifics, rates, availability and other reservation queries such as booking policies and procedures
- Create reservations and confirm guest details and travel dates, and other general administration tasks as required
- Inspect our beautiful properties to ensure they are ready for guest arrivals
- A willingness to learn about Whistler and all the local activities available
- Excellent command of the English language - written and verbal. Other languages are an asset.
- Previous guest service, reservations or concierge experience is an asset
- Excellent phone manner
- Valid Driver's Licence that can be transferred to a BC Driver's License
- Enjoys a mix of administration and client-facing interactions
- Able to multi-task and remain organized
- Able to uphold guest confidentiality and privacy in the highest regard
- Good problem-resolution skills, ability to think on one's feet
- Outgoing and friendly. A positive attitude wins
- Excellent grooming with a professional image

**Job Types**: Full-time, Permanent

Pay: $22.00-$23.00 per hour

Expected hours: 32 - 40 per week

Additional pay:

- Overtime pay

**Benefits**:

- Company events
- Dental care
- Extended health care
- Flexible schedule
- Paid time off
- Tuition reimbursement
- Vision care
- Wellness program

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Weekends as needed

**Experience**:

- Guest Services: 2 years (required)

Work Location: In person

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