Account Receivable

2 weeks ago

North York, Canada Avante Security Inc Full time

**Company Overview**
At Avante Security Inc we are leaders in providing high-end security solutions tailored to meet the unique needs of our clients. Our commitment to excellence and innovation has positioned us as leaders in the industry. From executive protection to state-of-the-art surveillance systems, we deliver comprehensive security solutions that ensure the safety and peace of mind of our clients.

**Job Overview**
As an Accounts Receivable & Client Care Associate, you will manage our accounts receivable portfolio by prioritizing and collecting overdue payments through proactive client communication. You'll resolve discrepancies, negotiate payment arrangements, and document all activities meticulously. Strong communication, attention to detail, and proactive problem-solving are essential. This position requires balancing effective collections with a strong client-care mindset, as maintaining trust and positive client relationships is always our top priority.

**Duties**
- Proactively contact clients regarding overdue payments using a professional, respectful, and service-oriented approach.
- Investigate and resolve billing discrepancies, payment issues, and client inquiries in a timely manner.
- Negotiate payment arrangements when required, ensuring solutions align with company policy while preserving positive client relationships.
- Maintain accurate and up-to-date client account records, documenting all communications and collection activities.
- Collaborate with operations, sales, and management to address recurring billing concerns and improve the overall client experience.
- Support the client care team as needed by assisting with general client inquiries, even when they are not directly related to accounts receivable.
- Perform other reasonable duties and tasks as assigned by the manager to support operational and client service needs.

**Skills**
- Post secondary education in accounting, finance or business administration.
- 3-5 years of experience in accounts receivable, including data entry, collections, and invoice processing.
- Excellent verbal and written communication skills, with the ability to explain account information clearly and professionally to clients and internal stakeholders.
- Strong proficiency in Microsoft Excel and comfort working in CRM/ERP and ticketing workflows. Experience with Odoo or Microsoft Dynamics is considered an asset.
- Proven experience investigating and resolving billing and payment issues.
- Ability to manage a high volume of inquiries while providing clear, timely client communication and escalating issues as needed.
- Strong analytical and problem-solving skills to resolve account discrepancies and support process improvements.
- High attention to detail with the ability to prioritize tasks, meet deadlines, and maintain a positive client experience.

We’re not just imagining the future of security - we’re creating it. Join us to be part of something truly groundbreaking. We’re a team of dynamic, collaborative, and forward-thinking professionals who are committed to client-centricity, innovation, and the highest standards of integrity.

**Avante Welcomes Everyone**

Pay: $50,000.00-$60,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Work Location: In person

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