Business Analyst

**BUSINESS ANALYST**

The City of Belleville, known as the ‘Friendly City’, is located at the mouth of the Moira River where it meets the picturesque Bay of Quinte. Experience world-class fishing, boating, cycling, and walking along approximately 14 kilometers of waterfront trails. Situated between Toronto and Montreal, and less than one hour from the U.S. border, the City truly is at the center of it all.

Currently, the City of Belleville has an exciting opportunity for a highly motivated, strategic, and dynamic individual to join our CAO's Office - Information Technology Division as a Business Analyst.

**Position Type**:Permanent Full Time
**Number of Positions**:One (1)
**Department**: CAO's Office - Information Technology Division
**File Number**: SV25-118
**Location**: City Hall (169 Front Street, Belleville, ON)
**Hours**: 35 hours per week; Monday to Friday from 8:30am to 4:30pm with additional hours as required
**Employee Group**: Non-Union
**Salary**:Grade 9 ($81,100.93 - $96,547.79 per year)
**Closing Date**:Friday, October 10, 2025**at 4:30 PM**

**PURPOSE AND SCOPE**:
Reporting to the Supervisor, Client Services, this role is responsible for supporting business transformation through the implementation of efficient, technology-enabled solutions, with a strong focus on the Microsoft Power Platform and SharePoint Online.

As a key member of the IT team, the Business Analyst collaborates with internal departments to understand and document business needs, analyze workflows, and deliver low-code solutions that enhance service delivery, collaboration, and operational efficiency. This role will also collaborate with the Supervisor of Client Services on process development and strategic improvement initiatives.

**KEY RESPONSIBILITIES**:
This position will:

- Provide timely, accurate information to the Supervisor, Client Services and Communications and respond appropriately to direction and decisions as required.
- Collaborate with departments to assess needs and develop user-focused business solutions.
- Analyze and document current-state processes, identify areas for improvement, and support change initiatives, including structured change management practices to ensure user adoption and mínimal disruption.
- Design, prototype, and implement solutions using Microsoft Power Apps and Power Automate.
- Develop and maintain SharePoint Online sites, workflows, and forms to support internal communication and document management.
- Work with the Supervisor of Client Services to design and refine technology-driven processes that align with organizational goals.
- Prepare clear documentation including business requirements, technical specifications, training materials, and user guides.
- Lead or support testing, staff training, and post-deployment support for new or enhanced IT solutions.
- Ensure all solutions are compliant with corporate policies, the Accessibility for Ontarians with Disabilities Act (AODA), the Municipal Freedom of Information and Protection or Privacy Act (MFIPPA), and IT security best practices with a focus on data privacy, access controls, and risk mitigation.
- Understand and document business needs, analyze workflows, and deliver low-code solutions that improve service delivery, collaboration, and operational efficiency.
- Promote and support continuous improvement and innovation within the IT Service portfolio.
- Perform all tasks and responsibilities through the lens of Equity, Diversity, Inclusion, ensuring commitment to fairness, representation, accessibility and respect for diverse perspectives and cultures in all aspects of work.
- All other duties as assigned.

**_ Note: the above duties and responsibilities are not to be construed as all-inclusive._**

**EDUCATION/TRAINING/SPECIALIZED SKILLS**:
Minimum Qualifications:

- Post-secondary Three (3) year diploma or degree in Information Technology, Computer Science
- Satisfactory Criminal Record Check (“CRC”) and Vulnerable Sector Screening prior to commencing work at the City of Belleville.
- Valid “G” Class driver’s license with satisfactorily drivers abstract to be held and maintained
- Microsoft certifications (e.g., PL-900, PL-100 - Power Platform).

Preferred Qualifications:

- Postgraduate certificate or diploma in Business Analysis, Project Management, or Data Governance.
- Certification in Business Analysis (CBAP, CCBA, PMI-PBA).
- Certification in Information Systems Security Professional (CISSP).
- Certification in Data Management Professional (CDMP) or similar data governance certification.
- Formal training or certification in change management (e.g., PROSCI).

**WORK EXPERIENCE**:
Required Qualifications:

- Minimum of three (3) years of experience in a Business Analyst or similar role within an IT environment.
- Proven hands-on experience with Microsoft Power Platform (Power Apps, Power Automate).
- Experience supporting and/or developing Enterprise Resource Planning (ERP) systems.
- Experience with SharePoint Onl