Business Systems Associate

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris Technologies is the Trusted Disruptor in the defense industry. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

**Business Systems Associate**

Reference #23467

Waterdown, Ontario

**About the Role**

This role is focused on supporting and enhancing WESCAM’s Manufacturing Execution System (MES) through communications, data reporting and analytics, and operational project execution. Acting as the voice of the shop floor for MES, the Business Analyst will serve as a key liaison between Operations and IT, ensuring efficient prioritization and execution of support tickets, bug fixes, and feature deployments. This role blends business analysis, software testing, project management, and data analytics to maintain and evolve our MES and reporting systems in support of production goals.

**What You’ll be Doing**
- Act as the frontline support for MES issues; create and manage tickets, support resolution of user issues, identify and document bugs and improvement suggestions, and coordinating support with the Project Lead for timely resolution
- Lead small to medium-sized IT/Operations projects using project management tools and methodologies
- Design test plans and conduct or support testing for new features and projects to ensure system performance and stability is maintained
- Work directly with MES Product Owner to prioritize feature backlog and maximize value/efficiency in changes
- Act as a point of contact for MES bug/feature deployment coordination and communication
- Own operations-related data requests
- Regularly communicate MES system status, progress on tickets, and upcoming changes to shop floor stakeholders and operations leadership
- Use data analysis and root cause investigation to recommend and implement continuous improvement initiatives within MES and related processes
- Create and maintain detailed documentation of MES functionality, bug investigations, and user-facing changes
- Proactively identify areas of system inefficiency and work with cross-functional teams to improve usability and performance
- Provide coverage and support during MES downtime or high-impact system incidents
- Collaborate on automation initiatives, including BI Reports, and other relevant tools to enhance efficiency and streamline processes where automation can be incorporated
- Excellent technical communication skills both written and verbal
- Dynamic, resourceful team member that is known for sense of initiative, urgency and innovation
- Engage with the shop floor providing updates, clarifying needs and changes, and collecting requirements for changes
- All other tasks as assigned by Manager or Operations Leadership

**Education and Experiences We Seek**
- University degree or College diploma in Information Technology, Engineering, Computer Science, or similar.
- 2-4 years of experience in a business analyst, technical support, or operations systems role
- Ability to translate technical data and system changes into clear communication for non-technical stakeholders
- Proficiency in SQL
- Experience with DevOps and SSMS or similar
- Experience with software testing, test plan creation, and bug documentation
- Experience working with DevOps, Agile workflows, and managing support ticket pipelines
- Demonstrated ability to manage multiple tasks and priorities in a fast-paced, production-focused environment
- A proactive mindset, comfortable taking initiative and working independently

**It Would Be Great if You Also Had**
- Experience with Manufacturing Execution Systems and shop floor operations
- Successful implementation of Continuous Improvement/Lean Manufacturing principles
- Proficiency in PowerBI or equivalent toolsets
- Sarbanes-Oxley (SOx) knowledge and experience

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At L3Harris, we foster an inclusive and equitable workplace. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. For applicants with disabilities, we will provide you with accommodation so that you have what you need in order to be at your best.

L3Harris performs background checks prior to employment as all applicants must be eligible for registration with the Controlled Goods Program and obtain and maintain a positive security assessment. Some positions may require a government of Canada “Relia