Business Technology Analyst

Join one of Canada’s fastest-growing companies and be part of something extraordinary - welcome to **goeasy** At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as **Waterstone Canada’s Most Admired Corporate Cultures**, **Canada’s Top Growing Companies**, and the **TSX30**, highlighting us as one of the top performers on the TSX. We’re also honoured to be named a **Greater Toronto Top Employer** and recognized by **Great Place to Work®** as having the **Best Workplaces for Women**& **Most Trusted Executive Teams**, and included on **TIME Magazine’s 2025 list of Canada’s Best Companies**. These honours reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward.

As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through **easyhome**, **easyfinancial**, and **LendCare**.

If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you Join us, and together, let's create a future of financial empowerment.

We are seeking a detail-oriented and technically proficient **Business Technology Analyst** to support the management of our core platforms. In this role, you will act as a liaison between internal stakeholders and external partner organizations responsible for platform delivery and maintenance. You will be responsible for gathering, documenting, and communicating technical requirements, ensuring alignment with business objectives and operational standards.

**What will you be doing?**
- Collaborate with internal business and technology teams to understand platform needs, pain points, and enhancement opportunities.
- Translate business requirements into clear, actionable technical specifications for external platform partners.
- Serve as the primary point of contact for external vendors regarding platform functionality, performance, and change requests.
- Monitor platform performance metrics and operational KPIs, identifying areas for improvement or optimization.
- Support incident and problem management processes by coordinating with external partners to resolve issues efficiently.
- Participate in platform governance, ensuring compliance with security, data privacy, and operational standards.
- Maintain detailed documentation of platform configurations, integrations, and change history.
- Facilitate regular reviews with external partners to track progress, manage SLAs, and ensure accountability.
- Assist with developing, executing and maintaining high quality assurance standards around testing for projects, configuration changes and/or system enhancements.
- Assist in the planning and execution of platform upgrades, migrations, change requests, and new feature rollouts.

**What experience do you have?**
- Bachelor’s degree in Information Technology, Business Administration, or a related field.
- 3+ years of experience in a business analyst or platform operations role.
- Strong understanding of enterprise platforms (e.g., CRM, ERP, cloud-based systems) and their operational lifecycle.
- Knowledge of Constellation Financial Software’s Asset and Edge platforms is a plus.
- Experience working with external vendors or managed service providers.
- Proficiency in documenting technical requirements, workflows, and integration points.
- Familiarity with ITSM tools (e.g., Jira, ServiceNow) and Agile methodologies.
- Excellent communication and stakeholder management skills.
- Experience with platform monitoring tools and performance dashboards.
- Knowledge of data governance, compliance, and security best practices.
- Certification in Business Analysis (CBAP, CCBA) or ITIL is a plus.
- Experience working in a regulated finance environment.
- Strong analytical, problem-solving and organizational abilities.
- Creative thinker with strong organizational skills and the ability to work in an ambiguous, fast-paced environment and manage multiple deadlines and priorities.
- Able to pass background checks (criminal, employment, and credit).

**Why should you work for goeasy?**

In keeping with our mission to create better tomorrows for our employees, each year goeasy commits to continuously enhancing its total rewards. Here are some of the perks we offer

**Financial Benefits**:

- RRSP matching and Employee Share Purchase Plan programs.
- Annual bonus that rewards your hard work and dedication.
- Employee discounts on furniture, electronics, and appliances.
- MAT & PAT leave top-up.
- Expand your financial knowledge through engaging Financial Literacy Learning opportunities.

**Health and Lifestyle**:

- Enjoy company-paid volunteer days