Systems Administrator Iii

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.

**Who we are**:
At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and to support this we offer:

- Company Sponsored (paid) Healthcare, Dental, Vision, Life/AD&D, Short-Term and Long-Term Disability
- Comprehensive additional optional benefits such Critical Illness and Supplemental Life/AD&D.
- All insurance benefits go into effect on your date of hire
- Generous Parental Leave Top-Up Pay and Vacation Programs
- Employee Stock Purchase Program with additional opportunities to earn stock in the company
- Retirement planning through the Company’s RRSP

**Who we are looking for**:
ACV is looking for a skilled and customer-oriented individual to join our organization as an IT/Systems Administrator III. As an IT/Systems Administrator III, you will provide the site's/facility's technology support, provide computing support to on-site Teammates, manage collaboration equipment, assist with network troubleshooting, and act as the point of contact for the technology infrastructure. Your technical expertise, problem-solving abilities, and excellent communication skills will ensure a smooth and efficient IT environment for our on-site operations.

**What you will do**:

- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Design, implement, and maintain information systems, local hardware, and networks while adhering to corporate standards.
- Manage the day-to-day maintenance of all site software and information systems (including but not limited to networks, security, access control, and hardware/equipment).
- Collaborate with the IT team to deploy software updates, patches, and security measures to ensure system integrity.
- Provide hands-on technical support to on-site employees, resolving hardware and software issues promptly and effectively.
- Install, configure, and maintain desktops, laptops, peripherals, and other end-user devices.
- Respond to service requests and incidents within defined service level agreements, documenting and tracking all reported issues.
- Educate end-users on IT best practices, including data security, password management, and software usage guidelines.
- Manage and maintain collaboration tools and equipment, such as video conferencing systems, projectors, and audiovisual devices.
- Set up and configure collaboration equipment for meetings, presentations, and events, ensuring optimal performance.
- Conduct regular inspections, troubleshooting, and preventive maintenance to ensure equipment, software, and information system functionality.
- Following established procurement processes, coordinating with vendors to enable equipment repairs, replacements, and upgrades.
- Stay updated on the latest collaboration technologies and recommend enhancements or new solutions as appropriate.
- Troubleshoot network connectivity issues and work collaboratively with network and infrastructure teams to resolve them.
- Perform network administration tasks, such as verifying network connectivity, IP configurations, and DNS settings.
- Monitor and maintain network performance, including identifying potential bottlenecks or issues and resolving the same.
- Implement network infrastructure changes, ensuring mínimal disruption to on-site operations.
- Act as the go-to person for on-site employees regarding technology-related questions, issues, and best practices.
- Collaborate with the IT team to design and implement site-specific technology solutions and improvements.
- Participate in cross-functional IT projects, providing input and insights based on the local technology environment.
- Stay updated on emerging IT trends, tools, and technologies relevant to the role, and share knowledge with the IT team and on-site employees.
- Rapid Response: Be the point of contact for high-priority IT-related issues, incidents, or emergencies, and ensure immediate attention and action, including after
- or off-hours.
- Incident Triage: Assess the severity and impact of each high-priority issue, prioritizing them based on urgency and potential consequences.
- Troubleshooting: Conduct in-depth analysis and troubleshooting to diagnose and resolve critical problems efficiently and effectively.
- Escalation Management: Collaborate with relevant teams or departments to escalate issues to appropriate levels of management or experts when necessary.
- Communication: Keep stakeholders informed of the status and pro