Network Analyst I

**Who is eHealth Saskatchewan?** eHealth Saskatchewan is a Treasury Board Crown Corporation with a unique blend of healthcare, information technology, and citizen services. Our vision is "Connected healthcare, accessible to everyone, everywhere" with a mission to "Collaborate to transform healthcare through the use of information and innovative technology". It is a complex environment, constantly evolving and quickly changing as we live our values of excellence, integrity, teamwork, courage, resilience and collaboration. A large and complex organization, eHealth is comprised of 30+ clinical and nonclinical program (service) areas that all work together to support health care providers and teams across the province in delivering the best possible care to patients, providers, citizens, and health system users. Programs range from primary care to acute care, and includes laboratories, pharmaceuticals and diagnostics. Additional programs that also support patient care and information, include Virtual Care, the MySaskHealthRecord, and the Provincial Electronic Health Record. eHealth is also responsible for the administration of various pieces of legislation to manage the registration of/changes to all vital event records (e.g. birth, marriage, death, etc.), registration of legal name changes, registration of adoptions, and for maintaining the provincial health registry for health services eligibility and distribution of health services cards. The eHealth teams engage directly with health system partners and other stakeholders both provincially and federally to ensure all services are delivered efficiently and effectively. **About the Role**: eHealth Saskatchewan is seeking a results and detail oriented individual with strong technical knowledge. This is an integral role in supporting our day-to-day operations. We are looking for a team member who takes pride in their work and has strong customer service, technical and troubleshooting abilities. **To qualify for this position you will have experience in the following**: - Cisco network devices such as switches, routers and firewalls - Theory of LAN, MAN & WAN technologies, communications & equipment, network & desktop operating systems and wireless technologies - Wireless Networking - Basic understanding of Network Protocols - Knowledge of Video over IP and/or Voice over IP experience is preferred with a solid understanding of QoS protocols - Cisco CCNA certifications or other network related certifications would be considered to be an asset - Knowledge of Enterprise Monitoring concepts - ITIL service delivery concepts, with a focus on Change, Incident, Problem and Service request management - Knowledge-based document creation concepts - Troubleshoot problems and identify resources required to solve issues - Knowledge of SaskTel Community Net would be an asset. The knowledge and skills required for this position would be attained by three or more years of experience providing technical support in an enterprise class network infrastructure. The completion of a post-secondary degree or diploma in a computer science program from a recognized post-secondary technical institute, or equivalent combination of training and experience. **You will be**: - Flexible, organized and quick to learn in order to independently prioritize and organize own workload to meet tight deadlines and successfully complete projects in a changing environment; - Service-oriented, patient, honest, and respectful/tactful; - Thorough, reliable, disciplined, organized, and strong attention to detail; - Creative, logical, and have a strong motivation for continuous improvement and learning; - Analytical, attentive to detail and organized to ensure accuracy and efficiency in your work; and - Proactive, diplomatic and respectful in communicating and building positive work relationships with internal and external stakeholders. **Competencies**: - Customer Service Orientation _ - Ability to anticipate or determine customer needs by truly listening to them, understanding their business, and communicating with them regularly. - Communication_ - Ability to demonstrate the use and value of new technology, programs and services in a manner that creates understanding, captures interest and enhances user’ computer skills. - Problem Solving _ - Ability to diagnose technical problems such as delays malfunctions and errors in order to determine the true cause of the problem and provide a solution in a reasonable time frame. - Team/Independence _ - Ability to work independently and participate as a team member to meet the needs of clients and co-workers and to build productive, positive work relationships. - Organizational _ - Ability to independently prioritize and organize one’s own workload to meet tight deadlines and successfully complete projects in a changing environment. - Analytical _ - Ability to identify, explore and evaluate options on data, processes and methodologies, information techn