Customer Service Representative

3 days ago

Drayton, Canada Peel Meat Packers Full time

CUSTOMER RELATIONS REPRESENTATIVE
The primary focus for this position will be in building and maintaining positive relationships between Peel and its customers. The CRR is the primary point of contact for customer inquiries, concerns, and complaints, providing support and solutions to ensure customer satisfaction.
All customer interactions will in one way or another be documented within Insightly - Peel’s Customer Relationship Management program.

Resolving Issues: Addressing customer complaints, resolving problems, and finding
appropriate solutions to ensure customer satisfaction.

Processing Orders and Returns: Handling customer requests related to orders, payments, and returns efficiently and accurately.

Documenting Interactions: Maintaining detailed records of customer interactions and
resolutions for future reference.
Building Relationships: Fostering positive customer relationships through effective
communication and problem-solving.
Collaborating with Leadership, Finance and Operations Teams: Working with other
departments to address complex customer issues and improve overall service delivery.
Identifying Trends: Recognizing recurring issues and providing feedback to management to improve products, services, and processes.
KPI’s and Metrics: Collect, collate and enter key performance indicators on a weekly
basis.
Weekly Pricing Meeting: Attend and contribute to a weekly pricing meeting bringing
customer and industry feedback.
Essential Skills
Communication Skills: Effectively conveying information and actively listening to
understand customer needs.
Problem-Solving Skills: Identifying and resolving customer issues in a timely and efficient manner.
Empathy: Understanding and responding to customer concerns with compassion and
understanding.
Adaptability: Adjusting to different customer personalities and situations with ease.
Product Knowledge: Maintaining a thorough understanding of company products and
services.
Computer Skills: Proficient in using computer systems and software for communication
and documentation. MS Office, Insightly CRM, QuickBooks Online, and Matrix.

Pay: $60,000.00-$75,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Ability to commute/relocate:

- Drayton, ON: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Microsoft Office: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

  • Customer Service Representative

    2 weeks ago

    Drayton Valley, Canada Fix Auto Full time

    **Fix Auto** is looking for a **Customer Service Representative!** If you are a people person and are looking to evolve in a fast-paced work environment, then this could be your ticket to a great career. As a **Customer Service Representative,** you will act as brand ambassador and provides positive brand experience to all customers. A day in the Life of a...

  • Customer Service Representative

    17 hours ago

    Drayton Valley, Canada Ralcomm LTD Full time

    Job description Ralcomm Ltd. is looking for sales professionals with strong interpersonal and communications skills who are passionate about the communications industry and its growing future. As a Sales Representative you will be responsible for: - Providing outstanding customer experience - Working with a team of Sales Representatives to meet personal...

  • Virtual Golf Customer Service

    5 days ago

    Drayton Valley, Canada Sim City Virtual Golf Full time

    As a Customer Service Representative at Sim City Virtual Golf, you will be the face of our brand, ensuring customers have a seamless and enjoyable experience from booking to gameplay. You will manage reservations, assist with inquiries, and promote our products and services to enhance customer satisfaction and drive sales. This role is perfect for someone...

  • Customer Service Representative

    1 week ago

    Drayton Valley, Canada Intercon Messaging Inc. Full time

    **Our team is growing!** Did you know that we are an inbound contact centre that assists hundreds of companies throughout North America with our specialized communication solutions, including telephone answering service, equipment alarm monitoring, lone worker monitoring, and after-hours emergency dispatch. We work hard to help our clients succeed, and we...

  • Member Service Representative

    5 days ago

    Drayton Valley, Canada Servus Credit Union Full time

    **Posting Closes: May 8, end of day** **Salary: $39,126 - $48,906 per annum** **Position Type**:Full-time** Servus is growing! We are looking for **a Member Service Representative **at our** Drayton Valley Branch.** Reporting to the Supervisor Member Service, you play a vital role as the face of our Credit Union. As a first point of contact in the...

  • Member Service Representative

    1 week ago

    Drayton Valley, Canada Servus Credit Union Full time

    **Posting Closes: June 30, end of day** **Hourly Wage**:$20.07 - $25.08 per hour **Position Type**:Part Time (Guaranteed 20 hours per week) Servus is growing! We are looking for **a Member Service Representative at our Drayton Valley Branch.** Reporting to the Supervisor Member Service, you play a vital role as the face of our Credit Union. As a first...

  • Information Clerk

    2 weeks ago

    Drayton Valley, Canada NOOR CONSULTING Full time

    Education: - Expérience: **Education**: - Secondary (high) school graduation certificate **Tasks**: - Answer written and oral inquiries - Address customers' complaints or concerns - Answer inquiries and provide information to customers - Explain the type and cost of services offered - Issue receipts and other forms - Order office supplies and maintain...

  • Commercial Sales Representative

    4 weeks ago

    Drayton Valley, Canada Avenir Energy Ltd. Full time

    About Avenir Energy Ltd. Avenir Energy Ltd. is one of Canada’s largest and fastest-growing propane distribution companies. We are a fast-paced, customer-focused, field-based business with operations across the country and a commitment to excellence. With over 400 dedicated team members, we are driven to become the propane distributor of choice in North...

  • Commercial Sales Representative

    4 weeks ago

    Drayton Valley, Canada Avenir Energy Ltd. Full time

    About Avenir Energy Ltd. Avenir Energy Ltd. is one of Canada’s largest and fastest-growing propane distribution companies. We are a fast-paced, customer-focused, field-based business with operations across the country and a commitment to excellence. With over 400 dedicated team members, we are driven to become the propane distributor of choice in North...

  • Commercial Sales Representative

    1 week ago

    Drayton Valley, Canada Avenir Energy Ltd. Full time

    About Avenir Energy Ltd. Avenir Energy Ltd. is one of Canada’s largest and fastest-growing propane distribution companies. We are a fast-paced, customer-focused, field-based business with operations across the country and a commitment to excellence. With over 400 dedicated team members, we are driven to become the propane distributor of choice in North...