Key Holder

**Work setting**:

- Urban area
- Retail business

**Tasks**:

- Assign sales workers to duties
- Authorize return of merchandise
- Establish work schedules
- Sell merchandise
- Prepare reports on sales volumes, merchandising and personnel matters
- Organize and maintain inventory
- Resolve problems that arise, such as customer complaints and supply shortages
- Supervise and co-ordinate activities of workers
- Train workers in duties and policies
- Prepare requisition orders to replenish stock
- Perform opening and closing activities
- Operate cash register
- Balance cash and complete balance sheets, cash reports and related forms
- Process money, cheques and credit/debit card payments
- Stock shelves and clean counter area
- Clean work area

**Supervision**:

- 3-4 people
- Grocery clerks and shelf stockers
- Retail salespersons and sales clerks

**Computer and technology knowledge**:

- Point of sale system

**Transportation/travel information**:

- Own transportation

**Work conditions and physical capabilities**:

- Fast-paced environment
- Work under pressure
- Tight deadlines
- Handling heavy loads
- Combination of sitting, standing, walking
- Walking
- Attention to detail
- Standing for extended periods

**Personal suitability**:

- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Flexibility
- Organized
- Reliability
- Team player

**Financial benefits**:

- Bonus