Assistant Foh Manager

1 week ago

Victoria, Canada The Original FARM Full time

The Original FARM is a leading cannabis retailer that empowers the customer to take the best-informed decision by delivering a thoughtful and innovative customer experience. We are cannabis educators, sharing our passion and acquired knowledge with every customer

We are currently looking for an experienced **Assistant FOH **Manager **(Front of House) to join our Hillside store’s team.

**Key Duties & Responsibilities**:

- Drives the store sales through personal sales and team leadership
- Creates the best-in-class retail experience for both customers and employees.
- The Assistant Store Manager reports to the Store Manager and has as direct reports the Supervisor, Keyholder and Budtender positions.
- Supports the Store Manager in all aspects of the business, ensuring the Point of sale (POS), cash handling, and database system are used efficiently and accurately.
- Develops and maintains an ongoing learning and coaching culture and through the educational programs offered as well as internal product knowledge information channels.
- Inspire a culture of customer service, leads by example, builds and maintains great relationships with clients and employees.
- In partnership with the Store Manager, drives performance through personal example, training, monitoring, planning, coaching, and team performance management
- Supports training and development of Budtenders; using SOP (standard operating procedures) and FARM training tools.
- Assists in the continuous development of policies and procedures to improve efficiencies.
- Ensures that store standards meet company expectations and the government regulations are always being followed by all employees
- Understands and communicates the company brand, mission and core values to the team and customers, leading by example
- Ensures an exceptional customer experience pre, during and post transaction
- Implement all policies & procedures, while maintaining the Health & Safety standards.
- Communicate in a timely manner with Head Office departments as per the needs of the business.
- Other duties as required

**Requirements**:

- 1+ year CPG (consumer packaged goods) retail management.
- Proven experience in leading a successful customer focused team
- Strong work ethics, ability to motivate and inspire
- Excellent conflict resolution, time management and highly developed communication skills.
- Proven ability to work with retail operating systems, well versed in MS Suite programs.
- Able to work a variety of shifts including evenings, weekends, and holidays.
- Cannabis knowledge and passion.
- Proven leadership and decision-making abilities
- Selling it Right Certificate required.

**What We Offer**
- Competitive wage
- Health and Dental benefits after successful completion of probationary period
- Staff Discount

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