Ft Support Supervisor

JOB SUMMARY

JOB SUMMARY

As a Tory Burch Support Supervisor you will flex between supporting the front of house and back of house operations. This may include acting as a greeter, runner, cashier, answering phones, understanding and executing operational policies and procedures, packing/unpacking shipments, and organizing the stock room to support product flow and the smooth running of the store. You will need to be a highly motivated, efficient, flexible individual who is comfortable multi-tasking in a fast paced environment with constantly changing priorities, being a leader in-store.

RESPONSIBILITIES

Operational Excellence
- Adhere to all sales and operational policies and procedures are maintained with a focus on excellence.
- Accurately process all POS transactions and capture of customer information.
- Have a proper understanding of the radio communication and all technology tools used in the store.
- Ensure accurate processing and documentation of all incoming and outgoing shipments and receipts.
- Assist when necessary with operational and back of house activities, taking ownership for maintaining a high standard of back of house and offsite storage organization.
- Process and prepare merchandise for the sales floor, communicating new receipts and inbound merchandise with the team.
- Assist with store maintenance needs and supply ordering.
- Meet deadlines - IMRDs, damages, transfers, charge sends, etc.
- Properly print tickets in WebIM.
- Protect our assets by adhering to all loss prevention policies and procedures.
- Detail oriented with ability to multi task and prioritize work to produce desired outcomes

Be Buddy/Team Player
- Lead by example and model behavior that reflects the company’s core values.
- Appropriately manage conflict and take ownership for your part in the team dynamic.
- Demonstrate a high degree of maturity and integrity.
- Partner with the leadership team to ensure effective store communications, including but not limited to the cascade of key information from corporate partners and execution of company guidelines.
- Identify opportunities to support the team in delivering a transformational experience.
- Contribute to a positive atmosphere that is fun, professional, productive and team oriented.

Support the Customer Experience
- Lead by example to create an environment that consistently delivers transformational customer experiences.
- Greet and connect with the customer by offering beverages, providing iPads, and answering questions.
- Assist sales associates through seamless communication and follow-through on customer requests to drive a transformational experience for every customer.
- Ensure a high level of customer service through extensive product knowledge and product ownership.
- Assist when necessary with operational activities.
- Run product to the floor, ship product to customers, and conduct transfers and markdowns per Store Communications directives.
- Have a proper understanding and be able to train on the radio communication and all technology tools used in the store, using proper etiquette.
- Partner with the leadership team to address customer service issues, particularly in the areas of product damages, repairs, exchanges and any concierge-like needs.
- Assist with fitting room activities (sizes, returning merchandise to floor).
- Answer the telephone using proper telephone etiquette.

Represent the Brand
- Understand and communicate the Tory Burch brand philosophy and lifestyle with each other and the customer.
- Emulate the brand aesthetic and embody a strong sense of fashion and an enthusiastic attitude.
- Contribute to maintaining all brand and operating standards to support brand consistency.
- Assist in maintaining store presentation standards including replenishment and folding, taking initiative during down-times and acting with a sense of urgency during peak periods of business.
- Leverage in-store technology to ensure every customer’s experience is transformational.

PRIOR EXPERIENCE NEEDED
- 2-4 years of experience in a high volume, customer-driven retail environment, stock-related experience a plus.

**REQUIREMENTS**:

- Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts.
- Occasional overnight travel may be required.
- Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time.

CORE SKILLS
- Adaptable - Change before you have to
- Changes course easily - Knows when to be patient and when to push - Works well in the gray - Shows grace under pressure - Owns mistakes and learns from them - Balances multiple priorities
- Entrepreneurial Spirit - Own it
- Takes initiative, doesn’t wait for direction - Builds for the future - Takes personal ownership and accountability - Is resourceful in getting things done
- Collaborative - No “I” in Tor