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Guest Ambassador

3 weeks ago

Saskatoon, Canada Cushman & Wakefield Full time

**Job Title**

Guest Ambassador - Part Time
**Job Description Summary**

Become one of the faces of Midtown with our new Ambassador program. Reporting directly to the Marketing Coordinator, the Ambassador will enthusiastically support the enhancement of the Guest experience by consistently engaging with customers, retail tenants, and various departments to ensure a positive experience for all shoppers. Ambassadors will also support on-site events and programs throughout the year and learn the behind-the-scenes operations of Midtown.

MAIN OBJECTIVES:
Provide assistance throughout the Shopping Centre as required to customers, tenants and our operations team to ensure an enjoyable shopping experience
Tour Midtown with the purpose of actively looking to assist shoppers wherever possible, and to observe and report operational issues to key stakeholders
Provide premium customer service by providing information, directions, support, and services to the shopping and travelling public
Act as a liaison with retailers and office tower tenants through regular visits and communication

RESPONSIBILITIES:
Demonstrate exceptional customer service to all shoppers and tenants by being knowledgeable about the property and its offerings
Identify when a shopper may need assistance and assist wherever possible
Regularly visit high traffic areas and identify operational deficiencies in cleaning, maintenance, hazards or other concerns, and report accordingly
Respond to all inquiries with professionalism and knowledgeable information
Assist shoppers in purchasing gift cards, through a variety of methods including on-line and kiosk
Assist with various on-site promotions and events
Support the marketing team by contributing ideas and content for the social media channels, e-newsletters and blogs
Be knowledgeable about which retailers and brands are available at Midtown, as well as any special events and sales to best assist Midtown shoppers
Report on frequent questions and make recommendations for future initiatives
Daily reporting and other duties as assigned

DRESS CODE:
Uniform - A uniform will be provided that the employee is responsible for and must be worn during all shifts

QUALIFICATIONS:
Minimum grade 12 Diploma or equivalent
Willingness to learn
Excellent customer service skills with a drive to go above and beyond, (one year experience in Customer Service an asset)
Strong communication skills, multilingual skills a plus
Ability to work in a “team” environment
Must be able to work in a fast-paced environment, with multiple hours spent standing or walking.
Must be enthusiastic and outgoing while maintaining a high level of professionalism
Must be friendly, approachable, proactive and solution focused
Open availability to work evenings, weekends and holidays, as required

INCO: “Cushman & Wakefield”