Order Entry Clerk

2 weeks ago

Scarborough, Canada Nucap Industries Full time

**About NUCAP**:
NUCAP Industries Inc. is one of the largest global producer of braking system components. The company’s products, such as its patented NRS Safe mechanical lock retention system, are used in cars, buses, trucks and motorcycles. The company has operations in Canada and USA serving customers in over 50 countries.

**Why join Nucap?**

Work with a company who values and recognizes their employees for their contribution to our business performance, their individual achievements, teamwork and commitment to high performance at all levels.
- Health and Dental benefits - 100% premiums paid by the company
- Pension Plan with matching contributions from the company
- Employee Engagement Events
- Employee discount on the purchase of NRS Brakes

**Position Summary**:
Responsibilities include entering customer orders/demand into ERP system, clarifying customer orders as necessary with Customer/Sales Department, and responding to standard questions and problems. This role requires frequent interactions with external customers and working with other departments or divisions of NUCAP.

**Responsibilities**:

- Receives and enters customer orders/demand into ERP system.
- Review and verify orders entered by other customer service personnel.
- Process consignment orders for major customers - involves reviewing customer usage reports and forecast, create orders to replace inventory and ensure invoice is processed for parts used.
- Coordinate product samples and arrange UPS/Fedex shipment.
- Responds to general inquiries and/or concerns regarding the organization’s products, delivery dates, stock availability, and other general account maintenance activities.
- Develops correspondence and documentation as appropriate regarding confirmation of orders, interaction with customers and responding to questions and concerns.
- Assists with building customer relationships by understanding needs, providing valid information or advice when required, and informing sales personnel of opportunities.
- Performs basic office duties, such as copying, filing, faxing, typing standard documents, preparing, sorting, and distributing documents, entering data, and running basic or standard reports.
- Performs other duties as assigned.

**Qualifications**:

- College diploma in Business or equivalent education and experience.
- At least two years of customer service experience, preferably within an automotive manufacturing environment.
- Excellent communication and organizational skills
- Decision making and problem solving skills
- Good business acumen
- Ability to manage change and continually improve processes.
- Ability to build strong relationships with customers and other departments
- Ability to work in a team environment, and independently with minimum supervision
- Good attention to details

**Working Conditions**:

- In-office presence is required full time.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Company pension
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Data Entry: 2 years (preferred)

Ability to Commute:

- Scarborough, ON M1W 3K4 (required)

Work Location: In person

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