Warranty Administrator

**Overview**

**Responsibilities**
- Process warranty claims efficiently and accurately, ensuring compliance with company policies.
- Maintain organized files and records related to warranty claims and customer interactions.
- Utilize phone systems to communicate with customers regarding their warranty inquiries.
- Perform data entry tasks to update customer information and claim statuses in the computerized system.
- Proofread documentation for accuracy before submission to ensure all information is correct.
- Assist in administrative tasks as needed, including scheduling appointments and managing correspondence.
- Demonstrate excellent phone etiquette when interacting with customers, addressing their concerns professionally.
- Collaborate with the dental office team to resolve any issues related to warranty claims.
- **Automotive Warranty Administrator - Essential Duties**
- Processes warranty claims on a timely basis for each franchise or distributor.
- Processes all warranty paperwork to ensure proper documentation.
- Verifies criteria required by factory or distributor.
- Reconciles all warranty receivables with payments through the appropriate accounting schedule.
- Resubmit all rejected claims promptly or receive authorization to write them off.
- Follows up on payment of outstanding claims.
- Tracks warranty parts by tagging with repair order number, date of replacement and date on which part may be disposed of.
- Arranges for parts to be shipped to the factory or distributor or to be scrapped.
- Files and maintains all service records as required by the warrantor.
- Keeps informed of all factory recalls and bulletins.
- Updates Marketing Manager with recall information
- Assists with body shop warranty claims as needed.
- Respond to customer messages regarding warranty bookings and books customers in for services as needed
- Assists with any clerical needs as directed by the controller.
- Maintains a professional appearance and a neat work area.
- Performs other duties as assigned.
- Other tasks as assigned.

*

Pay: $20.00-$25.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- On-site parking
- Store discount

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

**Experience**:

- warranty: 1 year (required)

Work Location: In person

Expected start date: 2025-04-16