Customer Experience Agent

4 days ago

Montréal, Canada Apollo Scooters Full time

**Who are we?**

Apollo Scooters is a North American manufacturer and distributor of electric scooters with a mission to improve lives through innovative transportation solutions. We do this by making getting places cheaper, more environmentally friendly, and enjoyable. We are a small, dynamic team with big ambitions that managed to become a market leader within just 12 months. We are absolutely obsessed with our products and customers and are only getting started. If you are looking for a company at the cutting-edge of innovation, an industry on the verge of a breakout, a work-hard/play-hard environment, and hands-on learning, you’ve found the right place

**A Day in the Life**:
**Core responsibilities**:

- Provide product recommendations for current and new customers
- Report on KPIs to meet both team and personal objectives and targets
- Participate in team meetings, make suggestions and improvements to processes to ensure increased customer satisfaction
- Advocate for our customers and share feedback across the organization
- Additional administrative tasks as required

**Who are you?**
- Have a Bachelor's degree or equivalent experience
- Exceptional attention to detail
- Very strong interpersonal and customer service skills
- Positive attitude and a willingness to learn
- Organized and can manage multiple tasks at the same time
- Cool under pressure
- Bilingual (fluent in English and French) an asset

**Preferred Skills**:

- Experience using chat support as primary channel
- Knowledge of Gorgias, Zendesk, or other ticketing software
- Familiar with Google Sheets and Airtable

**Perks of the job**:

- Competitive salary
- Personal electric scooter for use in the summer
- Metro pass for winter season
- Company laptop
- Dog-friendly office
- Coffee & snacks
- Monthly team activities and events

**So, what are you waiting for? We'd love to hear from you**

Apollo Scooters is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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