Product Assurance Manager

7 days ago

Toronto, Canada Kepler Communications Full time

Kepler is on an audacious mission: to bring the internet to space. Founded in 2015, our ambition is to provide internet connectivity in space, whether in LEO, MEO, GEO, or beyond. With an expanding base of early customers and our first 23 satellites in orbit, Kepler is continuing to grow and expand its most important asset - the Team

As part of Kepler's continued growth and commitment to quality, reliability and safety, we are looking to appoint a Product Assurance Manager in our Toronto HQ. In this role, you will develop and execute comprehensive mission and product assurance plans, working closely with customers, suppliers and a multidisciplinary IPT to identify, address and resolve risks and mission/flight assurance concerns.

As we shift our focus from R&D to production, the Product Assurance Manager will also play a key role for the wider company, working closely with leaders across engineering and operations to ensure that that we are positioned to deliver reliable, fault-free products.

**Responsibilities**:
- Act as the primary point of contact for all quality-related matters with the customer
- Develop and implement product assurance strategies, plan and procedures aligned with the project requirements and industry standards (ECSS, ISO 9001, AS9100, IPC)
- Ensure quality compliance throughout all the phases of the product lifecycle including design, manufacturing, assembly, integration and test
- Monitor, report and assist in the resolution of non-conformances using structured processes.
- Lead and participate in internal and external quality audits, organize and chair key PA milestones, including EQSRs (Equipment Qualification Status Reviews), MRRs (Manufacturing Readiness Reviews), IRRs (Integration Readiness Reviews), TRRs (Test Readiness Reviews), and QRs (Qualification Reviews)
- Manage and mentor a team of quality assurance specialist as well as quality inspectors. Foster a culture of quality and reliability.
- Develop plans and strategies for Reliability, Availability, Maintainability and Safety activities interfacing with Kepler systems engineering team.

**Required Skills & Experience**:
- 8+ years of experience in product assurance or quality management preferably in the aerospace or satellite industry
- Strong knowledge of industry best practices and certifications in product assurance, as well as knowledge of industry standards
- Familiarity with lifecycle management of key institutions such as European Space Agency or NASA.
- Familiarity with configuration management techniques
- Proficiency in quality management tools and methodologies (e.g. Six Sigma, FMEA, FRACAS)
- Demonstrated expertise in decision-making and effectively conveying those decisions to both suppliers and customers.
- Strong confidence in engaging with customers, fostering robust relationships.
- Exceptional negotiation skills paired with superior communication abilities.
- A high level of flexibility, responsibility, and a proactive work ethic, capable of working both independently and in an organized manner.

As part of our commitment to accessibility for all persons with disabilities, Kepler will, upon the request of the applicant, provide accommodation during the recruitment process to ensure equal access to applicants with disabilities. Please contact our People & Culture team, through our Career Page to make your accommodation needs known and we will consult with you to ensure suitable accommodation is provided.

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