General Manager of Events wfcu Centre

2 weeks ago

Windsor, Canada Oak View Group Full time

Overview:
This role will pay a wage of $75,000 to $95,000.

For FT roles: Benefits: Health, Dental and Vision insurance, matched Pension plan, and paid time off (vacation days, sick days, and Statutory holidays).

**Responsibilities**:

- Develop relationships with promoters and various industry professionals in an effort to attract both large and small events to the WFCU Centre
- Act as the main contact for all booking inquiries, and take the lead on every aspect of the assigned events, from the advanced planning stages through to the conclusion.
- Maintain existing relationships with the Windsor Spitfires and Windsor Express, and work closely with both teams on game day logistics.
- Assist to hire, mentor, retain, supervise, and train, all part-time Event Services staff, including Event Supervisors.
- Coordinate and communicate all relevant information for assigned events, including preparing event details and facilitating staff briefings
- Assist both internal and external clients with event logistics and advise on the most effective ways to use the facility
- Work with production and décor suppliers on the execution of the event
- Develop event budgets including preparation of pre-show estimates and financial settlements
- Assist with overseeing all Event Services and Security Personnel.
- Prepare post event & incident reports.
- Provide exceptional customer service adopting OVG 360’s Customer Service philosophy and respond to all fan and staff inquiries in a timely and efficient manner.
- Act as facility manager on duty as required
- Coordinate event seating layouts using AutoCAD software
- Coordinate any rental gear/equipment necessary for events
- Oversee the Box Office Manager, as well as, the Director of Operations

Qualifications:

- Minimum 2-4 (two to four) years of increased supervisory responsibility & experience in the Event and/or Facility Management Industries.
- Post-secondary degree/diploma in a related field from an accredited college/university
- Knowledge of operational characteristics/production elements of events including: crowd management; fire and public safety; guest services; security; and audio/video/lighting equipment
- Ability and willingness to work a flexible schedule including evenings, weekends and holidays
- Previous customer service and leadership experience
- Self-motivated with excellent interpersonal and communication skills and the ability to function and make management decisions in a fast paced high pressure environment
- Strong management, motivational and organizational skills

Vaccination Statement:

- We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19. Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.

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