IT Client Support Analyst

7 days ago

Markham, Canada Metergy Solutions Full time

**About Metergy Solutions Inc. (“Metergy”)**

Metergy Solutions is a leading submetering provider in North America, helping people and businesses track their energy, water, gas, and thermal usage more accurately. For over 20 years, we've delivered complete metering solutions—supplying, installing, and remotely reading meters in apartment buildings, condos, and commercial spaces. We also handle billing and customer service, making utility management easier for building owners and residents.

As the #1 submeter provider in the New York and Canadian markets, and one of the largest in North America, Metergy boasts over 850,000 contracted meters, issues more than 2 million utility invoices annually, and employs over 400 dedicated team members. Our successful acquisitions have consistently exceeded expectations, unlocking immense growth potential.

If you're looking for meaningful work in sustainability, energy management, and smart infrastructure, Metergy is a great place to learn, grow, and contribute.

**Our Mission**

Provide building owners and occupants with accurate and reliable utility consumption data through market-leading expertise in turnkey submetering and billing, while fostering a workplace with inspired team members empowered to do more good.

We are proud to be certified as a **Great Place to Work**, reflecting our ongoing commitment to cultivating a respectful, inclusive, and high-performing workplace where people thrive.

**Position Overview**

**This is an on-site 4 month co-op position expected to go from September to December.**

**Key Responsibilities**:

- Provide front-line technical support to users via service desk tools, phone, or remote access
- Assist with problem determination and resolution for desktops, laptops, mobile devices, and peripheral equipment
- Help troubleshoot issues related to Windows OS, Microsoft 365, printers, network access, and VPN connections
- Support remote users and ensure timely issue escalation when required
- Work with internal IT teams to resolve hardware and software issues
- Participate in setting up new users and managing accounts using Active Directory
- Learn to manage and deploy devices using Microsoft Endpoint Manager (Intune)
- Document support activities and maintain clear records in service desk tools
- Adhere to IT policies, procedures, and security best practices
- Stay current with internal systems and technologies through self-learning and guidance
- Take on other tasks or projects as assigned

**Qualifications**:

- Currently enrolled in a post-secondary (college, university, etc) in an Information Technology related program
- Previous co-op, internship, or part-time experience in an IT support environment is a plus
- Familiarity with Windows OS, Office 365, and basic networking concepts
- Basic understanding of Active Directory and VPN connections is an asset
- Strong customer service orientation and problem-solving skills
- Excellent communication skills in English (spoken and written)
- Ability to follow instructions and work independently in a structured environment
- Eagerness to learn and contribute to a supportive team culture

**Nice to have**:

- Exposure to Microsoft Intune or device management tools
- Awareness of ITIL service management principles
- CompTIA A+ or other relevant IT certifications (can be in progress)

Metergy’s recruitment process includes accommodation for applicants with disabilities. All accommodations will consider the applicant’s accessibility needs due to disability and are available upon request.

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