Business System Analyst

2 weeks ago

Scarborough, Canada Dawn InfoTek Inc. Full time

Dawn InfoTek Inc. is a professional IT consulting team that partners with major financial institutions, investment firms and government sectors. We have been dedicated to delivering cutting-edge consulting services and recruiting all levels of IT positions for our clients.

We are currently seeking competent individuals to fulfill the role of Business System Analyst to join our dynamic team for our client, one of the major banks.

**Typical Day in Role**:

- Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
- You will work with the Bank's team to enhance and update the existing AlgoSec process document a new cloud process.
- You will work with the Bank's team and global network teams to enhance and update the existing AlgoSec process document to include the countries of Mexico and LATAM.
- Working with the Mexico marketing and communications team develop and execute a communications strategy and plan
- Ensuring all activities conducted are within compliance of governing regulations, internal policies, and procedures.
- Hosting workshops with stakeholders to gather requirements for the creation of Business Requirements Documents & Functional Requirements Documents as required.
- You will be the focal point between the business & technical teams; and adept at constantly following up and tracking the status of the project to bring the team back on track, or escalate, if needed.
- Champions a high-performance environment and contributes to an inclusive work environment.

1. 8+ years of technical working experience as a Business Systems Analyst with experience in translating high-level business requirements into technical requirements, user stories, and design documents

2. Experience on Enterprise Applications (e.g. ServiceNow Notify, PagerDuty, Confluence)

3. Working knowledge on the following ServiceNow modules: Incident and/or Problem and/or Change and/or Workflows and/or Service Request or IT Operations Management (ITOM)

4. Certification with the International Institute of Business Analysis (IIBA®)

**Nice-To-Have Skills**:

- Bilingual in Spanish
- Experience with change management, enterprise training and rollout strategies
- Experience in both Agile and traditional Waterfall SDLC methodologies
- Previous experience with Banking/FI

**Job Type**: Fixed term contract

**Salary**: $55.00-$65.00 per hour

Schedule:

- Monday to Friday

**Experience**:

- ServiceNow Notify, PagerDuty, Confluence: 2 years (required)
- ServiceNow modules: 2 years (required)

Licence/Certification:

- International Institute of Business Analysis (IIBA®) (required)

Work Location: Hybrid remote in Scarborough, ON M1L 4S2

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