Client Service Representative

**We offer more than a job, we offer a career**
- We support our employees to shape their career by encouraging continuing education and investing in training and development.
- We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.
- We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support.
- We are a dynamic team where entrepreneurship, innovation and collaboration are at the core of our values.
- We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs.
- We recognize the importance of work-life balance with our hybrid work program, wellness allowance, and year-round social activities and events.

**Who we are.**

Founded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. The firm has a team of over 1000 professionals located in 24 offices across the country. Our employees have free rein to demonstrate their creativity, leadership and entrepreneurial skills since we believe in each one of them. BFL CANADA is a founding Partner of Lockton Global LLP, a partnership of independent insurance brokers who provide Risk Management, Insurance and Benefits Consulting services in over 140 countries around the world.

**BFL CANADA is looking for a Client Service Representative in our Quebec office**

As a member of our Quebec office, you will be responsible to work with the Client Service Manager to achieve company goals and provide quality service to customers, colleagues and insurers.

If you are looking for a dynamic work environment, keep reading

**Your day as Client Service Representative**
- Coordinate renewal notices to the client; maintain relevant account documentation and correspondence.
- Respond to telephone calls and written inquiries from existing and new business clients and insurers in a prompt and professional manner.
- Prepare service offers for new business and renewals.
- Negotiate with insurers for changes, renewals and new business as required.
- Verify policy language and other documents for accuracy and completeness.
- Ensure maximum retention of existing clients by providing exceptional service through regular communication with clients to verify the quality of service delivered and that their expectations are met and exceeded.
- Request and follow up on missing information, endorsements and policy documents from insurers.
- Maintain renewal lists, records and files for policies so that they are organized and up to date.
- Follow up with underwriters and clients on outstanding files.
- Maintain an extensive network of market relationships.
- Implement appropriate procedures related to claims administration and loss prevention measures.
- Assist in developing client presentations.
- Adhere to BFL policies and procedures as currently stated and as amended from time to time.
- Perform other duties and special projects as required.
- University degree: preferably in business or finance
- At least 2 years’ experience in insurance brokerage.
- Insurance broker's license issued by the AMF.
- Ability to work well independently, in a team environment and with other members of the organization.
- Advanced knowledge of Word, Excel and PowerPoint.
- Thoroughness, attention to detail and quality and adherence to deadlines.
- Effective time management.
- Customer service oriented.
- Bilingual (French and English).

**More about us**

Our Quebec City office is located in the center of a major commercial hub in the National Capital. Our employees can take advantage of the many restaurants and boutiques close to their workplace. For the more athletic individuals, the building's workout room is available to BFL CANADA employees.

Let us stay in touch: follow us on LinkedIn to get privileged access to our activities and see our other job opportunities.

Visit our website to learn more about us: bflcanada.ca/

Offers of employment at BFL CANADA are conditional upon satisfactory results of background verifications.