Team Leader

**We give you a world of potential**

Computershare is looking for motivational leaders to lead a team to success

We have a great opportunity for you to show your skills as an encouraging Team Leader for Investor Communications. This position sits within our Ricepoint department located in the Montreal area but currently operates remotely until we are fully back in the office.

This position will lead a team of customer service agents to respond to the day-to-day customer service inquiries generated by shareholders, brokers, employees, and other stakeholders with relation to holdings and accounts in a wide range of companies while managing the related processes.

**A role you will love**

With confidence and enthusiasm, you will guide and influence a team to achieve common goals and results by providing vision and direction. Because you are a natural leader, you will also be a strong example for your team to look to for guidance.

As the Team Leader Investor Communications, you will support the day to day activities of the Investor Communications Admins all while keeping your team motivated and encouraged.

Some of your key responsibilities will include:

- Guiding a team to common goals
- Encouraging individual and team progress
- Feedback and coaching including resolving performance issues
- Resolving customers disputes with a high level of customer service
- Conducting interview for new staff members when needed
- Maintaining employee attendance and payroll records
- Ensure security protocols are adhered to in order to safeguard private information and avoid fraud.

**What will you bring to the role?**

As you’ve probably gathered by now, we are looking for somebody with a real passion for helping people and will have the ability to build up their teams while coaching them to success.

Other key skills required for the role include:

- Must reside in the Montreal area
- Previous experience in a call center setting
- Basic knowledge of financial billing statements
- Organization skills
- High school diploma or general education degree (GED)
- 10+Mbps of high-speed internet connectivity.
- Dedicated personal landline or cell phone for usage during hours of operation

**A company to be proud of**

Computershare (ASX:CPU) is a world leader in financial administration with over 14,000 employees across 21 different countries delivering expertise to over 40,000 clients. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere. #worldofpotential

**Rewards designed for you**

**Employee Share Plan.** **Set aside salary to purchase shares in our company and you’ll increase your investment when you receive a generous company contribution towards additional shares.

**Health and Wellbeing.** **Our health and wellbeing rewards can be tailored to support you and your family.

**Save for Your Future.** We will support you along your retirement savings journey.

**Paid time away from work.** **Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.

**Extra Rewards.** From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.

**A diverse and inclusive place to work**

We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers’ needs to allow us to drive better outcomes.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

**Covid-secure**

We’ve kept our business running during the pandemic by moving most of our employees to remote working, and by creating and maintaining a safe environment for those people who need to be in the office. We carefully limit the amount of people at our locations and ensure that those who cannot work remotely are kept safe with proper distancing and protective equipment.

In most circumstances we are currently performing interviews, assessments, and background checks online to ensure the safety of everyone involved. Should you be successful in securing a role and it can be performed from home, we will arrange for equipment to be sent to you and your onboarding and training will be provided remotely.