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Project Manager

3 weeks ago

North York, Canada AlertDriving Full time

**Duties & Responsibilities**
- Execute strategic plans based on AlertDriving’s project delivery process, Primary client contact regarding client deliverables throughout the launch process
- Create and manage project plans, budget, deliverables, goals, scope, resources and schedules to effectively monitor and report on progress
- Manage resources to reach each milestone within project, by monitoring and managing statement of work to reflect proper expenditure of all time and staffing
- Monitor production and quality control while providing project plans and project status reports
- Identify and resolve issues and risks through proactive approach to minimize deviations from time and budget while delivering project results
- Client facing project management - manage client issues, launches, pilots, etc. in a timely and professional manner, coordinate internal resources and manage client expectations.
- Coordinate internal efforts to resolve third line client support issues / inquiries and communicate results with client
- Client account configuration and maintenance (including account set-up, assigning training, batch testing and MVR issues)
- Work closely with the Account Coordinator (AM) to manage accounts
- Create detailed and feasible timelines for client facing projects and coordinate projects accordingly (escalating when appropriate). In cases of larger, global clients, work with AM to create timelines
- Understand Client needs and provide information, guidance & assistance
- Train administrators on how to use the AD program and provide detailed information to client
- Document client progress and update management as necessary
- Build credible internal and external relationships through effective communication

**Communication**
- Handle internal and external correspondence independently
- Communicate with team and clients on project scope including scheduling, resource allocation, progress monitoring, risk management, target objectives of projects
- Lead Project Management discussions in Operational Reviews and meetings with clients to have clear objectives, practical success criteria as well as a common understanding of the expectations of each project
- Work with Production Coordinator and delivery team through scheduling and project status evaluations
- Present deliverable and progress to clients and developers to ensure communication and understanding of objectives

**Customer Service**
- Develop and maintain good customer relationships and provided excellent customer service by responding to customers immediately, determining their needs in a professional and enthusiastic manner

**Education and Experience Requirements**
- A minimum of 1-2 years of Project Management experience or related experience
- Experience seeing projects through the full life cycle
- Excellent working knowledge of customer service principles and practices
- Advanced MS Office computer software skills and superior keyboard skills
- Intermediate Excel spreadsheet skills
- Project Management Professional (PMP) certification is a plus

AlertDriving is committed to building a diverse workforce representative of the communities we serve. We are proud to be in compliance with the _Accessibility for Ontarians with Disabilities Act (AODA), 2005_ and the _Integrated Accessibility Standards Regulation_. Accommodation will be provided in all parts of the recruitment and assessment (if applicable) process as required under AlertDriving’s accessibility policies and procedures. Applicants must make their accommodation needs known upon requests for interviews.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- North York, ON M3C 3R8: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Project management: 1 year (required)

Work Location: Hybrid remote in North York, ON M3C 3R8