Program Manager, Full-time

**The Program**

Skyline is a licensed 2-bed co-ed resource, focusing on youth ages 13-18, receiving services through the Ministry of Children and Family Development (MCFD).

Skyline provides a safe home environment in Downtown Victoria. Taking a person-centered, trauma-informed approach, staff are expected to recognize the effects of trauma and help youth cope with the effects. The goal in the provision of services is to avoid re-traumatizing and facilitate personal growth. The staff accomplish this via knowledge of the trauma-informed approach, assessment, and relationship-building, responding to disclosures, focusing on youth's strengths, and having cultural awareness. Experience and understanding of the interaction of trauma and substance use with youth an asset.

**In Your Role You Will**
- Recruit, screen, hire, supervise and evaluate performance of program staff; coordinate work allocation, training and problem resolution; motivate employees and/or contractors to peak performance and productivity; take disciplinary action when required.
- Ensure the program and staff comply with policies, procedures and values of the agency, and use best practices when supporting persons served.
- Establish and maintain a program structure and staffing to effectively accomplish the agency’s goals and objectives; coordinate and oversee the recruitment, employment, training, supervision, evaluation and discipline of staff, and termination as required.
- Coach and mentor staff, and lead and participate in team building activities.
- Ensure the program complies with any applicable collective agreement; facilitate on site grievance meetings.
- Develop and maintain program standards and procedures that comply with provincial and agency policies, regulations, standards and guidelines; establish and coordinate outcome evaluation, quality improvement and safety protocols and procedures.
- Establish and implement short and long term goals, objectives and operating procedures; monitor and evaluate program effectiveness; effect changes required for improvement.
- Contribute to developing agency policies and procedures by participating in agency planning, policy-making and other committees.
- Develop and manage annual program budget and perform periodic cost and productivity analyses.
- Produce program, occupancy, annual and other reports as required.
- Advocate effectively for service recipients.
- Represent the program and/or agency at various interagency forums, as well as to the media, government agencies, families/caregivers, funding bodies, and/or the general public/local community; network with other agencies, organizations, individuals and community groups for the benefit of the service recipients and program, including participation on community boards, committees and professional groups.
- Participate in staff meetings and case conferences as required.
- Ensure physical environment is maintained according to established standards and procedures, required inspections are completed, and any required follow-up is done.
- Ensure staff utilize practices that promote the health, welfare, safety and security of service recipients and staff.
- Support menus and food plans that meet established nutritional standards, both on and off-site.
- Comply with and utilize appropriate crisis prevention and intervention standards and practices.
- Ensure staff or contractors who dispense medication to service recipients receive or possess appropriate training, and that all medication is dispensed according to the guidelines established by the Medication Safety and Advisory Committee.
- Operate motor vehicles safely and legally while transporting service recipients or on Taproot business.
- Provide on-call and emergency coverage on pager or cell.

**The Position**

The Program Manager provides operational and administrative direction for the development, implementation and management of the program in this CARF-accredited agency. They implement and monitor policies and procedures related to day-to-day services to persons served and directs and coordinates the day-to-day management of program staff. They work directly with persons served and their families/care teams as required and are responsible for overseeing and coordinating individual program plans. The Program Manager participates in agency decision-making and is the primary liaison with the contracting body.

This management position is based at the Skyline program in Victoria, British Columbia.

Scheduling
This permanent full-time position will work 40 hours per week, with a weekly schedule of:

- Monday through Friday 0700-1500
- The schedule will be confirmed and discussed at the time of hire and will be adjusted as needed to meet the operational requirements of the program and some hours may be required to be done online.
- Will be part of an on-call rotation with the Program Coordinator.

**Mandatory Pre-Employment Screenings and Checks**

**Prior to confirmation of employment,