Customer Service Representative

6 days ago

Victoria, Canada Island Mediquip Ltd. Full time

We are looking for a Customer Service Representative to join our growing team for our Victoria location._

**_Key Responsibilities:_**
- Reporting to the Store Supervisor, this position will be responsible for:_
- _Customer Service including answering phones, responding to client inquiries and dispatching phone calls to appropriate parties_
- _Inside sales including working with clients in our showroom to assist with the purchase of basic mobility and medical equipment_
- _Complete hands-on training with experienced CSR staff_
- _Entering and processing third-party claims_
- _Assisting with the ordering of equipment and quoting for outside sales staff_
- _Processing rental requests for private rental of medical equipment as well as through the local Health Authority_
- _Coordinating with clinicians in Acute Care and in the Community to assist with equipment demo and rental requests_
- _Adhering to Island Mediquip’s procedures to allow for a safe work environment._

**_Required Skills_**
- _Strong communication skills in fluent English (both verbal and written)._
- _Experience in healthcare and/or medical equipment would be an asset_
- _Computer skills - must be comfortable with MS Office Suite._
- _Strong organizational and filing skills_
- _Detailed oriented._
- _Must have a friendly, positive attitude and have the ability to have fun while working in a fast-paced environment._

**Salary**: $18.00-$22.00 per hour

**Benefits**:

- Extended health care

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- customer service: 2 years (required)

Work Location: One location

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