Technical Support and Services, Hardware, Tangerine

**Requisition ID**: 228742

Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

The Technical Support Analyst plays a critical role in ensuring 24/7 lifecycle management, administration, troubleshooting, and production support of Tangerine’s Windows and Linux server environments. This includes comprehensive responsibilities across hardware, operating systems, software, and server hardening.
The role encompasses the management of both physical and virtual servers (via VMware ESXi), as well as VDI infrastructure supporting core banking systems, contact center platforms, and production and development environments. The analyst is also responsible for ongoing vulnerability assessments, firmware updates, and patch management for Windows and Linux servers.

**Is this role right for you?**
- Build, maintain, decommission and hardening of Windows server hardware and operating system based on corporate compliance and hardening guideline via the combination of SCCM, VSphere, Remote Desktop and SCOM for ongoing alerts
- Build, maintain, decommission and hardening of Linux server hardware and operating system based on corporate compliance and hardening guideline using Ansible Tower, Satellite, Puppet, Vsphere and Zabbix for ongoing alerts
- Build, configure, maintain, decommission and hardening of physical server infrastructure in an HPE shop, including standalone and blade systems.
- Provide deployment, administration, maintenance and technical support of VMware ESXi, SRM, VRA and Horizon platform to provide Tangerine Contact Center infrastructure in order to allow agents to work remotely and in the office seamlessly
- Provide ongoing vulnerability management in order to follow corporate compliance and vulnerability scan standard as well as ongoing security patch to mitigate vulnerability risk on all Windows and Linux servers including vendor appliances and VMware platform
- Provide ongoing Windows/Linux server hardening on new or existing servers based on server hardening guideline, maintain regular base image update, ongoing hardening for any new compliance requirement and daily monitoring in order to meet or exceed Security Risk Index level
- Maintain servers in both Tangerine data center locations as primary and secondary site in order to restore core banking services including all banking systems and contact centers uptime to ensure Windows/Linux Server disaster recovery and contingency plans to assure rapid recovery of systems in the event of an emergency of disaster
- Participate annual Disaster Recovery exercise and making sure servers located in both primary and secondary datacenter are ready in DR scenario
- Provide support and transition from on-prem server environment to Cloud base environment including GCP, AWS and MS Azure
- Administration and maintenance for all internal services that require Single-Sign-On (SSO)
- Administration and maintenance of certificate authority to handle and renew all production certificates
- Evaluate and decision making for net new server hardware, server replacement and for ongoing support maintenance
- Actively participate in the evaluation and selection process for new server hardware and technologies, as well as Windows and Linux server infrastructure technologies
- Required to be available outside normal business hours
- Required to carry mobile device to handle 7x24 support issues
- Other duties as assigned

**Do you have the skills that will enable you to succeed in this role?**
- University or College Degree
- 3+ years of demonstrated hands-on experience in system administration supporting a large scale, mission critical enterprise infrastructure
- Working knowledge and hands-on working experience of Microsoft System Center, Red Hat and VMware suite of products.
- Strong knowledge of HP server hardware (NIC, RAID, SCSI) including HP OneView and iLo, experience with HP blade system management preferred.
- Hands-on knowledge of authentication products for both Linux and Windows Server environments, Microsoft Active Directory and Red Hat IDM.
- In
- depth knowledge of and working experience with related protocols (TCP/IP, SMTP, HTTP, SFTP, TELNET, DNS, DHCP and SNMP etc.)
- Working knowledge of routing, VPN, firewall and system security
- Solid troubleshooting abilities, both proactive and reactive
- Demonstrated excellence in documenting complex enterprise level systems and procedures
- Able to proactively share and communicate complex technical and procedural information
- Logical thinker, step oriented problem solving
- Good verbal and written communications, including pre