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Supplier Success Professional-trilingual

2 weeks ago

Calgary, Canada Avetta, LLC Full time

SUMMARY

The Supplier Success Professional (Customer Support) for Worker Management will assist in developing and maintaining a world-class prequalification and Worker Management System for suppliers and workers while being the first point of contact for all Avetta customers. **This role requires being fluent in all three of the following languages (both verbally and in writing): Portuguese, Spanish, and English.**

**After the initial 4 week training period in office, this role would offer a hybrid work schedule in our Calgary office (Tues-Thur in office, Mon/Fri work from home).**

**Pay rate: $21.30/hour CAD**

ESSENTIAL DUTIES AND RESPONSIBILITIES:

- Learn and understand Avetta's and Avetta's clients Worker Management System inside and out
- Ability to resolve complex issues with focus on customer experience
- Prioritize and resolve customer needs
- Accurately verify details on regulatory documents
- Support and explain customer billing and subscription terms
- Record details of interactions in SalesForce platform
- Work on dedicated projects for Worker
- Communicate and coordinate with internal departments
- Work as a team and be a positive addition to Avetta's culture
- May be required to attend training, meetings, or seminars
- Delight and ensure customer satisfaction
- Perform other duties as assigned

MINIMUM QUALIFICATIONS:

- Call center experience is a plus
- Excellent communication skill - both written and orally
- An affinity for learning online software systems
- Interpersonal skills
- Problem analysis and problem-solving
- Attention to detail and accuracy
- Adaptability
- Self-Motivated
- Stress tolerance
- Fluent in English, Portuguese, and Spanish