Group Reservations Agent

**Duties & Responsibilities**
- Arrive to work promptly, with a professional appearance.
- Answer phones for guest reservation and guest requests.
- Trains new associates to properly make reservations as part of onboarding journey
- Enter, modify, and update group block information in the system to ensure inventory, stay dates, cancellation policy, deposit requirement, and booking procedure are reflected correctly.
- Ensure all reservations have correct billing, and special room requests, such as accessible, connecting rooms, requested floors and noted concessions listed on LOI’s, group contracts/VIP reservations.
- Manage all group block requests for designated events, prepares all event documentation and coordinates with Hotel sales department.
- Create and maintain Credit Card Authorization Forms Link & Group Reservation Forms
- Maintain accurate filing system for groups and ensure that each group block is traced.
- Record group rooms and revenue in the property management system (Opera).
- Review all the room blocks in Marsha on a daily basis, cut off meeting, compiling daily, weekly and monthly reports, corresponding with Hotel guests and clients from all market segments.
- Monitor room type availability daily and collaborate with the front office.
- Enter, retrieve, reconcile, process and verify information (e.g., rooming lists, commissions, reward points, leads, third parties) in software involved in the sales process.
- Own and maintain the Hotel Information Profile with sales, events and operation teams input.
- Complete competition rate analysis as needed.
- Process groups no shows and cancellations
- Review prepayment reservations to ensure payment taken
- Review OTA bookings to ensure routing and payment details setup correctly
- Efficiently and accurately utilize eBonus, Group Housing Solutions, Group Posting Tool, SFA/One Source, CTAC, SuperNova, OXI, book4time, GXP, Opera and OpenTable software programs and any additional programs as required.
- Represent The Pearle Hotel & Spa in a professional and courteous manner, ensuring you are welcoming, accommodating and helpful to all guests and fellow team members
- Demonstrate Pearle’s values by providing genuine and thoughtful hospitality in the day to day execution of duties
- Maintain positive relationships within the team unit as well as with those outside of it, work together with others toward the common goal of success across the property.
- Graciously adapt schedule, when necessary, work beyond regular hours when called for
- Willingly accept additional tasks as required for the effective functioning of overall hotel operations

**What we would like you to bring to the position**:

- Post-secondary education an asset
- Knowledge of SFA, Opera sales and catering and MARSHA is required
- Previous experience in Group Reservations is a requirement
- Opening experience is preferred
- Front desk and reservations experience is an asset
- Experience with multi-line phone systems an asset
- Highly detailed, and able to maintain excellent organizational skills - while working in a fast-paced environment.
- Ability to multi-task while working on up to 50-60 future group room blocks.
- Highly motivated with exceptional customer service skills
- Proficient use of MS Office Suite
- Knowledge of OpenTable is advantageous

**Why join the Pearle Hospitality team at The Pearle Hotel & Spa**:

- Competitive wages
- Discounts at all Pearle Hospitality properties (restaurants, hotels and spas)
- Marriott discounts
- Co-pay benefits for permanent team members after 3 months
- Training and Development to support personal & professional growth
- Career opportunities across all Pearle Hospitality properties
- A fun place to work with an amazing team & company culture
- Pearle Hospitality and affiliated companies, including The Pearle Hotel & Spa, accommodate the needs of job applicants throughout its recruitment and selection processes in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodation needs must be provided in advance. To discuss your needs, please contact the individual noted in the posting._

**Salary**: From $19.50 per hour

Schedule:

- 8 hour shift