Financial Services Representative

7 days ago

Burnaby, Canada Vancouver City Savings Credit Union Full time

As a Financial Services Representative you will build relationships by learning more about our members while assisting them with their banking transactions. Demonstrating excellent communication and interpersonal skills you will be the trusted advisor for members who value the branch experience.

This is a **full-time; permanent role** located at **Burnaby Heights**Community Branch** (Br 06)**and reports directly to the Assistant Branch Manager**.**

**A typical day would involve**:

- Performing member transactions consistent with established standards so that a high level of quality service delivery is achieved.
- Identifying and assessing member/prospect needs to provide appropriate products, services and referrals.
- Fully leverage and utilize the technical systems available so that the service experience for the member is efficient and seamless.

**The Team**:
The Financial Services Representative reports directly into the Assistant Branch Manager.

**A typical day would involve**:

- Performing member transactions consistent with established standards so that a high level of quality service delivery is achieved.
- Identifying and assessing member/prospect needs to provide appropriate products, services and referrals.
- Fully leverage and utilize the technical systems available so that the service experience for the member is efficient and seamless.

**You are**:

- **A problem solver -** You have an analytical mind and can multi-task to come up with solutions
- **Tech-savvy** - People often say you’re a quick learner and great with technology & systems
- **A great communicator** - You find it easy to get to know others and have great conversations
- **Ready for a challenge**- You have a positive attitude and are able to work in a fast-paced changing environment

**You Have**:

- A High School Diploma - At a minimum, you have graduated high school and/or equivalent
- Customer Service Experience - At least 1 year of working experience interacting with people and businesses in a professional capacity

**Bonus Points**:

- Post-secondary coursework

**Pay Rate**: As this is a union role, the salary will be as per the collective agreement salary grid starting at $23.97 (Grp 2 Step 1)

***Posted Until Filled**

At Vancity we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. **Diversity**in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience.

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