Project Manager

Project Manager

About Queen's University

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

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Job Summary

Reporting to the Assistant Director, Delivery Management in the Strategy and Partnerships directorate, Information Technology Services (IT Services), the Project Manager (PM) plays a pivotal role as decision maker and leader in the IT Services department. The PM is a self-motivated individual with strong communication skills who continuously strives for results and champions a strong relationship with the various internal and external stakeholders while providing project management expertise to a team of architects, engineers, business analysts, systems analysts, and programmers. The PM ensures best practices are applied throughout the systems design lifecycle by actively coordinating and executing project management deliverables, change management initiatives and activities associated with the transition to operations. The PM assumes responsibility for project outcomes, timelines, milestones, and budget and must carefully monitor all aspects of the operational objectives of the assigned projects. The PM collaborates with other PM’s and the directorate Managers to ensure they deliver technology and/or business solutions that meet the requirements of the client and align with the University’s strategic vision.

**Job Description**:

**KEY RESPONSIBILITIES**:

- Collaborates with IT professionals and key business owners and determines operational objectives by providing leadership and direction for successful execution of all aspects of the project. Responsible for overseeing the project schedule, timelines, and milestones, carefully monitoring all aspects of the operation.
- Leads a diverse group of cross-functional project teams by using effective and efficient methods of communication to provide work direction, and technical and functional guidance to project team members. Manages schedules and assigns work, oversees its completion and coordinates and monitors workflow of project team members, committees, and others.
- Contributes to planning and coordination activities with internal and external stakeholders regarding change management and transition to operations.
- Encourages effective collaboration that mitigates team conflicts and communication problems, regularly acknowledges the team's contributions and regularly schedules team meetings to ensure project goals are on track.
- Collaborates with the other Project Managers to establish and maintain policies and procedures, creates and maintains project documentation, disseminates information on a timely basis, coordinates project activities.
- Contributes to the strategic direction, resource allocation planning, operational planning and provides leadership to those resources who contribute to the projects. Provides strategic and tactical advice, as well as guidance and coaching to the project resources.
- Performs risk management to minimize project risk.
- Measures project performance using appropriate systems, techniques and tools, collects, compiles and analyzes data on the project performance to gain insight and assess project effectiveness, adjusts the project plans as needed.
- Adapts to change quickly and works with the project team to identify/overcome challenges, maintains momentum to meet milestones.
- Persuades, convinces, or gains the commitment from key stakeholders by using effective influencing strategies.
- Ensures that quality assurance is conducted on all key project deliverables.
- Conducts post-implementation reviews to identify key learnings and opportunities for improvement, creates summary report of findings and recommendations to share with key stakeholders.
- Respects diversity and promotes inclusion in the workplace.
- Understands IT industry best practices, standards, and resources to ensure continuous optimization of IT delivery effectiveness.

**REQUIRED QUALIFICATIONS**:

- University degree with a concentration in business, project management, IT management, computer science or related field combined with several years of experience managing complex projects in a decentralized environment.
- Experience in leading diversified teams, combined with facilitation and conflict identification/resolutions skills.
- Certification in PMP, PRINCE2 or Master’s program is an asset.
- Excellent verbal and written communication skills including experience in writing technical documentation.
- Consideration may be given to an equivalent combination of education and experience.

**SPECIAL SKILLS**:

- Building Relationships: builds constructive working relationships char