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Ramp Captain

3 weeks ago

London, Canada Eminent Valet Full time

**Ramp Captain - Valet Services**:
**Location : London**

**Schedule**:
**| Full-Time (Thursday to Sunday, 40h/week, rotating shifts)**

Eminent Valet is actively seeking a dedicated and motivated Ramp Captain to become an integral part of our respected and accomplished team. As a leading name in Canada’s valet service industry, Eminent Valet has built a reputation for delivering top-tier customer service. We are proud to be among the largest valet providers in the country.

Our operations extend across major cities throughout Canada, consistently setting the bar for quality, reliability, and professionalism. Joining Eminent Valet means becoming part of a dynamic organization that values dedication, integrity, and a passion for exceptional service.

**What We Offer**:

- Competitive compensation: $20.00 per hour
- Tools for success: ongoing training and strong management support
- Opportunities for career advancement
- Semi-annual company retreats
- A collaborative and professional work environment

**Key Responsibilities**:
**Operational Oversight**
- Lead valet attendants to ensure efficient, professional service
- Manage vehicle flow and prevent congestion in valet zones
- Perform equipment checks at the start and end of each shift
- Ensure secure and streamlined valet procedures

**Guest Experience & Service Excellences**
- Deliver a warm, courteous welcome to all guess
- Ensure the secure handling of vehicles and guest belongings
- Address and escalate guest concerns as needed
- Maintain polished, professional conduct and appearance

**Team Leadership & Training**
- Delegate roles and responsibilities for maximum efficiency
- Train new attendants using company standards
- Uphold punctuality, uniform, and grooming expectations
- Offer performance feedback and support HR processes

**Compliance & Safety**
- Enforce company safety protocols during valet operations
- Maintain guest confidentiality and professionalism
- Follow all vehicle handling and security guidelines
- Respond swiftly to emergency situations, halting operations when necessary

**Requirements**:

- Valid driver’s license with a clean record
- Skilled in both automatic and manual transmission
- Strong leadership and communication abilities
- Comfortable working in a high-paced, dynamic setting
- Physically able to stand for extended periods
- Full-time availability: Thursday to Sunday, 40h/week