Administrative Support and Customer Service Representative

2 weeks ago

North York, Canada RoofLife Ltd. Full time

**Job Summary**

We are seeking a dedicated and detail-oriented Administrative Support and Customer Service Representative to join our growing team. In this pivotal role, you will be the first point of contact for our clients, providing exceptional service and support. You will assist customers with inquiries, resolve issues, schedule appointments, deposit/payment collections and ensure a positive experience while maintaining accurate records and account information.

**Administrative Support - 1 to 2 Years Experience**

  • Must have a strong understanding of accounting principles and concepts.
  • Experience with Sage 50 and Microsoft Office.
  • Ability to maintain strict confidentiality and exercise diplomacy and discretion.
  • Excellent attention to detail and a high degree of accuracy without supervision.
  • Maintain accurate records of customer interactions and transactions in the system.
  • Collaborate with other departments to resolve complex issues and improve overall customer satisfaction.
  • Identify opportunities for process improvements to enhance company efficiency.

**Customer Service Duties****

  • Minimum 1 Year Customer Service Experience**
  • Customer service experience in an office or call centre environment.
  • Ability to schedule and reschedule appointments in a fluid manner.
  • Effectively work with our CRM, making detailed notes and keeping customer information well organized.
  • Collect customer deposits and payments in a timely manner before/after service completion.
  • Maintain sales and commission records of sales team.
  • Provide friendly, professional customer service to all clients.

**Skills**

  • Proficiency in accounting software with Sage 50 and is highly desirable.
  • Strong understanding of account reconciliation and analysis principles.
  • Excellent communication skills, both verbal and written. (Fluent in French would be a bonus but not required)
  • Ability to handle multiple tasks while maintaining attention to detail.
  • Strong problem-solving skills with a customer-focused mindset.
  • Experience in budgeting and payroll processes is a plus.
  • Ability to work independently as well as part of a team in a fast-paced environment.

Join us in delivering outstanding **Administrative Support** and **Customer Service** while helping clients navigate their accounts efficiently

Pay: $25.00-$30.00 per hour

Expected hours: 40 per week

**Benefits**

  • Casual dress
  • Company events
  • On-site parking
  • Paid time off

Work Location: In person

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