Client Service Professional

1 week ago

Greater Sudbury, Canada H&R Block Full time

**Client Service Professional**

H&R Block is the world’s largest tax services provider and the leader in the tax preparation industry. Each year, H&R Block employs thousands of seasonal and part-time associates as Tax Professionals in our tax offices nationwide.

With flexible options for those looking to earn some extra income or opportunities to grow a career with an industry leader, it is easy to see why so many Tax Professionals return to H&R Block each year.

The Client Service Professional is responsible for ensuring that each client receives the best possible care and attention. This is achieved by greeting/acknowledging each client, identifying his/her needs, and providing prompt and accurate information, while maintaining a pleasant and professional atmosphere.

The Client Service Professional duties include:

- Greets and welcomes each client.
- Determines the client’s service needs and assigns the client to an appropriate Tax Professional
- Answers the telephone in a professional manner, providing callers with basic information about services and fees when requested.
- Receives and secures cash, cheques, debit/credit card receipts, and balances the cash as part of the mid-day or end-of-the-day closing procedures.
- Records all transactions in the Point-of-Sale computer and completes bank deposits in accordance with the District Manager’s instructions.
- Schedules client appointments
- Maintains proper office appearance and cleanliness.

**Minimum Qualifications**
- High school diploma or equivalent
- Two to four years of clerical/administrative experience or equivalent
- Must have good reading and math skills
- Previous experience in a customer service environment.
- Previous experience processing payments in various forms
- Ability to operate a computer and applicable software packages.
- Must be willing to work flexible hours. Morning, evenings and weekends needed.

**Job Type**: Seasonal
Contract length: 3 months

Pay: $17.45 per hour

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Greater Sudbury, ON P3A 5W8: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Expected start date: 2025-02-15

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