Customer Success Manager

1 week ago

Montréal, Canada BrandBastion Full time

This is a full-time remote position.

Are you solution driven, highly organized, ambitious and passionate about account management and social media? Do you have experience in running projects, a proactive attitude and thrive in a fast-moving environment?

We are looking for a new member to join our Customer Success Team to manage a portfolio of our existing clients (some of the greatest brands out there) and to help with the onboarding of new clients. You will be responsible for a book of business and educating our customers to ensure they are leveraging all available services, managing at-risk events, and identifying opportunities for customer advocacy.

BrandBastion transforms the way brands deal with social engagement. We work with great brands like Netflix, RedBull, Uber and NARS to help them get the most out of their social media engagement, across paid and organic assets. Our proprietary technology automates the management of millions of social interactions every day, while maintaining the personal quality of one-on-one conversations.

What you will do
- Take excellent care of our clients by providing dedicated support and strategic recommendations leveraging data and analytics.
- Advise and consult clients on best practices and how to optimize their use of our solutions, while showcasing opportunities for upsell.
- Quickly help clients in resolving cases of social media crisis or resolving other types of issues they experience on social media.
- Collaborate with the sales team to execute successful client onboarding, while guiding them to fully leverage our product and maximize their return on investment.
- Independently manage and build processes and projects, improving our service offering and helping us scale things up in a rapid fashion.

**Requirements**:

- Better than excellent communication skills (both verbal and written) and high EQ levels.
- 2-3+ years of Customer Success or Account Management experience focused on independently managing and growing client accounts. This could be from an advertising agency, SaaS, scale-up or similar.
- Natural Curiosity and hunger to develop skills and learn more, tech savvy.
- Team player with high integrity.
- Solution driven fast thinker and an independent self-starter who thrives in the unknown, able to work under limited to no supervision.
- Interest and genuine passion for social media and a sales-oriented mindset with high attention to detail.

Nice to Have:

- Experience with Facebook advertising, Facebook Ad certified, in-depth knowledge about the platform. Or strong and evidenced desire to learn
- Degree in marketing, communications, advertising, business, or related fields.

**Benefits**:

- Work at a high-growth company that works with some of the world's top brands
- Opportunity to travel a few times per year
- 4 weeks paid holidays

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