Ward Clerk, Rpt

**(Knowledge, Skill, Experience)**
- Secondary School diploma.
- Medical Office Assistant Certificate.
- Successful completion of a Medical Terminology Course attained from a recognized course of study.
- Minimum of one year recent surgical ward clerk experience
- Recent experience in transcribing physicians orders accurately and proficient use of medical terminology
- Proficient keyboarding skills with a demonstrated knowledge of Intranet, Microsoft Office, Care Manager, Risk Monitor Pro, Solcom, Novari, Pathways Healthcare Schduling, Horizon Surgical Manager, Internet functions, purchasing systems and fax.
- Demonstrated telephone skills and etiquette
- Effective clerical experience and skills including filing, reception & telephone.
- Experience working on staff schedules in a unionized environment.
- Satisfactory Attendance

**ESSENTIAL COMPETENCIES (Personal Skills and Attributes)**
- Effective communication skills - both verbal and written.
- Personal commitment to excellence in their work.
- Effective organizational skills involving time management and prioritization.
- Ability to work in a fast paced environment with rapidly changing priorities.
- Well developed conflict resolution skills (ie. Managing disgruntle patients, dissatisfied physicians, etc.) and interpersonal skills.
- Demonstrated initiative and ability to work both independently & as an effective team member.
- Well developed problem solving and critical thinking skills.
- Demonstrated flexibility, adaptability and ability to manage change in a dynamic environment.
- Demonstrated commitment to continuous learning and skill development with identification of own learning needs.
- Demonstrated ability to support and embrace the philosophy of Service Excellence and Patient and Family Centred Care.
- Demonstrated participation in building a culture of safety and partnering with each other to improve the safety of patient care processes and systems.
- Demonstrated performance reflecting the Mission, Vision, Values and Code of Conduct of Chatham-Kent Health Alliance.

**ACCOUNTABILITIES (Major Responsibilities of the Position)**
- Acts as a receptionist maintaining a pleasant, courteous manner with patients, families, public and other members of the health care team.
- Maintains patient confidentiality.
- Accurate order entry.
- Accurate data collection and recording.
- Provide efficient, effective and organized clerical services.
- Assists Clinical Manager with employee scheduling and payroll.
- Books or cancels staff appropriately in accordance with union contracts as directed by Charge Nurse or Clinical Manager.
- Maintains accurate records of employee attendance, holidays, sick time, overtime and time owing.
- Assembles and dissembles patient charts.
- Acts as a liaison for patients/families with members of the health care team.
- Works collaboratively to identify and implement process improvements to better meet the needs of patients and families.
- Understands change by actively participating in successful implementation.
- Maintains a safe environment for patients/families, visitors, staff, volunteers and physicians.
- Actively participates on various unit, program and /or hospital committees supporting our goals and objectives in addition to initiatives that support continuous quality improvement, as required.
- CKHA is an equal opportunity employer committed to fair and accessible employment practices. Should you require accommodation due to a disability during the recruitment process, please contact Human Resources._

As a condition of employment, you are required to submit proof of COVID-19 vaccination to the Hospital’s Occupational Health and Safety department.