Customer Experience Associate

2 weeks ago

Rockland, Canada Scotiabank Full time

Requisition ID: 210041 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by: - Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for - Processing day to day transactions - Nurturing rich, long-standing relationships - Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities Is this role right for you? In this role you will: - Build strong customer relationships and deliver excellent customer service - Uncover and solve customers’ needs - Explain complicated concepts simply - Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment - Demonstrate an eagerness to learn and determination to succeed Do you have the skills that will enable you to succeed in this role? - We’d love to work with you if you: - Have proven customer service skills through work or community involvement - Are willing to assist in a professional, friendly and efficient manner - Are available to work a flexible schedule - Are comfortable in simple sales situations - Have strong technical skills and the ability to promote digital and self-service banking options to our customers What’s in it for you? - The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers - A rewarding career path with diverse opportunities for professional development - Internal training to support your career growth and enhance your skills - An organization committed to making a difference in our communities - for you and our customers - You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development - A competitive compensation and benefits package Location(s): Canada : Ontario : Rockland Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

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