Claims Service Representative
6 days ago
Company:
ClaimsPro LP
Claims Service Representative -Data Entry - In Office, Full-Time, (Mississauga, ON)
**Job Description**:
Competencies required to succeed
This role requires someone with high attention to details and enjoys doing things in a systematic way, while at the same time able to effectively deal with a high-pressure work environment and meeting deadlines.
He/she must:
- Be action/results oriented, with ability to take initiative
- Be able to attend office in Mississauga, Monday-Friday, from 8AM-8PM (7.5. hour shifts will be scheduled within this time frame)
- Possess strong written and verbal communication skills
- Have mature and friendly disposition in dealing with pressures at work
- Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
- Have intermediate computer skills and ability to learn new computer system
- Professional demeanor and strong customer service & interpersonal skills (pleasant and friendly mannerism; ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization;
- Excellent organizational skills / ability to prioritize / to follow instructions as well as take responsibility for their actions
- Able to work in fast paced, evolving environment
This position is in office and will not be remote.
**Responsibilities**:
- Ensure claims are setup up accurately as per account instructions
- Ensure claims are fully assigned within target timeframe
- Data entry. Accurately enter data into system in a timely manner.
- Contact Insurer's to clarify missing information.
- Other duties as assigned
Education, knowledge and experience required
- Post-secondary education
- 1+ year of previous experience in an administrative/customer service role performing data entry is preferred
- Knowledge of insurance/service industry or related experience preferred
- Strong computer and telephone skills with an aptitude/ability to learn
- Effective communication skills both written and verbal
Environment/Work Conditions
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