Access Richmond Hill Advisor

1 day ago

Richmond Hill, Canada City of Richmond Hill Full time

Posting Id- 2804- Department- Corporate and Financial Services- Division- Office of the Clerk- Section- Access Richmond Hill- Job Grade- SEA35 Grade 04- Rate of Pay- $62,019.00 - $72,957.00 Annual- Job Type- Permanent Full Time- Employee Group- SEA- Replacement/New Position- Replacement- Posting Type- Internal- Posting Date- 12/02/2024- Application Deadline- 12/11/2024**Position Summary**:
**Key Duties and Responsibilities**:

- Respond to general and routine enquiries with the goal of first call resolution
- Provide information regarding City programs and services
- Provide backup for Richmond Hill's central switchboard
- Create and input service requests for complaints about City programs and services, or other requests for work from residents, visitors and businesses
- Educate callers and communicate service levels for requests to ensure expectations are managed accordingly
- Follow up to ensure action has been taken
- Provide in person service for payment processing
- Access accounts, post payments, provide change and receipts, and balance all daily transactions
- Process sales for blue boxes, green bins, garbage tags and issue marriage licenses
- Process employee/resident program registrations and take payments
- Create Freedom of Information and Routine Disclosure requests with payment processing
- Balance receipts to payments posted
- Count money, balance till, reconcile payments
- Respond to enquiries from the general public, Mayor's office or other internal City staff and redirect or create service requests
- Create customized responses for unique enquiries

**Duties and Responsibilities Cont'd (if applicable)**:
**Education and Experience**:

- High school diploma
- 2 years related experience

**Required Skills/Knowledge**:

- Proficient in Microsoft Office Suite
- Experience with municipal or other payment processing systems (i.e. payment processing for taxes, water, etc.)
- Problem solving skills
- Experience handling cash and other payment methods
- Experience dealing with various types of customers
- Demonstrates the corporate values of care, collaboration, courage and service
- Demonstrates good judgment and makes sound decisions
- Shows commitment to personal growth, development, and leadership opportunities
- Shares new ideas and challenges the status quo
- Proven written and verbal communication skills with the ability to communicate with honesty, openness, respect, and trust
- Takes initiative to participate in a culture of learning, mentoring, and sharing
- Contributes to building and being a part of a positive culture
- Demonstrate the City’s corporate values of care, collaboration, courage and service

**Leadership Competencies**:

- Demonstrates personal leadership
- Builds people and culture
- Cultivates open communication
- Shapes the future
- Navigates and leads through complexity and change

The City of Richmond Hill is committed to inclusive, barrier-free recruitment and selection processes. If contacted to participate in the recruitment and selection process, please advise Human Resources if you require an accommodation.

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