Psw Client Care Coordinator

1 day ago

Orangeville, Canada Comfort Keepers Full time

**CLIENT CARE COORDINATOR**

At Comfort Keepers, our goal is to help Seniors live full, independent, and dignified lives within the comfort of their own homeswherever home may be. Comfort Keepers is dedicated to providing care that enriches our client's lives and helps them maintain the highest possible level of quality independent living.

Comfort Keepers is currently seeking a Client Care Coordinator to join our growing Orangeville Office. This position is suited well for an RPN or PSW that is looking for a Monday to Friday schedule.

**JOB SUMMARY**:
Under the supervision of the General Manager, the Client Care Coordinator is responsible for conversion of inquiries for service requested to in-home visits and provides continuity of care for clients after referral.
- The Client Care Coordinator Facilitates the provision of in-home care and support services to clients and arranges the continuing care of the client.
- Assists in the organization of family resources for the effective care of the client.
- Routinely interacts with other personnel as well as clients, family members, community providers/referral sources, insurance companies and care managers.

Will be part of the after-hours on-call rotation (1 weeknight each week and 1 weekend out of 8)

**QUALIFICATIONS**:
**ACCOUNTABILITIES**:

- Reports directly to the Owner/General Manager
- Is responsible for: - Client Retention - Client Hour Growth - Caregiver Supervision in relations to issues relating to clients

MAIN DUTIES:
Visits prospective clients/clients after referrals are made to introduce Comfort Keepers.
- Establishes initial client care plan.
- Visits clients to keep abreast of client’s condition and environment periodically.
- Responsible for determining type and duration of services necessary to meet client needs. Quotes bill rate based on services provided.
- Assists in matching caregiver qualification and availability to clients’ needs.
- Contacts clients and caregivers for follow-up on service delivery and determine satisfaction of services. - Serves as a liaison between the client, caregiver, scheduler, and human resources coordinator.
- Participates in on-call rotation as assigned.

**- **May interface with other community resources to assure that client needs are adequately addressed.

**WORKING ENVIRONMENT** Office environment. Does require travel in personal vehicle to visit clients and caregivers.

Salary will be based on Experience, Benefits (after 3 months) & Quarterly Bonus Structure

**HOW TO APPLY**

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- On call

Ability to commute/relocate:

- Orangeville, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- AEC / DEP or Skilled Trade Certificate (preferred)

Licence/Certification:

- PSW or RPN (preferred)

Work Location: In person

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