Brand Ambassador

Brand Ambassador
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Volkswagen of Newmarket Newmarket ON L3Y 9A1*Who We Are
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At Pfaff Automotive Partners, we’re united by a passion for cars, and we’re as crazy about them. It’s about more than just selling and servicing cars. We’re passionate about long-term relationships with our teammates, clients, and communities. We love driving the cars we sell, and we love the people that own and drive them.
Now, in partnership with Lithia and Driveway, North America’s second-largest publicly-traded dealership group (NYSE: LAD), We are focused on making, buying, and servicing a car and or motorcycle as easy as possible - with a diverse set of brands and deep e-commerce capabilities that provide modern customers an unlimited range of options to suit their needs and lifestyles.

**Reports to**:
New Vehicle Manager

**Summary**
This position is responsible for assisting customers in finding the inventory and products that best fit their needs. To provide a peer-to-peer customer-driven sales style that builds relationships, engages and motivates customers in an authentic, transparent experience.
**Primary Responsibilities**:

- Providing peer-to-peer customer-driven sales style that builds relationships, engages and motivates customers in an authentic, transparent experience.
- Greeting customers and offering assistance or direction to any customer who enters the dealership showroom or lot.
- Generate positive impressions during the shopping and buying experiences by serving customers in a friendly, professional, and prompt manner.
- Utilizes technology to create a streamlined and integrated sales method throughout the entire buying process.
- Assists customers in selecting a vehicle by asking questions and listening carefully to their responses.
- Provides customers with complete explanation of manufacturer and dealership service procedures and policies.
- Writes complete sales orders and processes paperwork in accordance with established dealership policies.
- Prepare sold vehicles for customer delivery prior to customer arrival.
- Deliver vehicle to customers, ensuring that the customer understands the vehicle’s operating features, warranty, and paperwork.

**Required Skills and Experience**:

- Automotive luxury vehicle sales experience preferred but not required.
- 1-3 years experience in a similar role preferred.
- Technologically proficient is preferred.
- OMVIC licensed preferred.
- A valid Driver’s License and clean driver’s abstract is required for this role.
- Excellent interpersonal, communication (verbal & written) and customer service skills.
- Exceptional sales skills and a commitment to sales objectives.
- Excellent problem-solving skills in order to resolve customer issues.
- Ability to work efficiently and effectively under pressure with simultaneous deadlines.

*What’s in it for you
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In addition to a fast-paced, exciting environment that rewards the entrepreneurial spirit, we offer excellent pay plans, benefits packages for full-time employees, professional training and development, and advancement opportunities throughout our dealer group, such as:

- Discounted programs to enhance employee experience
- Enhanced vacation policy, based on tenure
- Track Days & Budget Car Track Challenge
- Seasonal Employee Events
- Support in career advancement
- Robust training and development programs
- RRSP/DPSP/TFSA
- Company paid Life Insurance, Accidental Death & Dismemberment
- Comprehensive Health and Dental and extended Health Care
- Employee Assistance Program
- Tuition Reimbursement

If you are passionate, customer focused, and thrive in a team environment, we encourage you to apply. We thank all applicants for their interest in Pfaff Automotive Partners - please note due to the volume of applicants, only those selected for an interview will be contacted.