Lead Analyst, Business Relations, HR and Shared Services

Position Title:
Lead Analyst, Business Relations, HR and Shared Services (T & I) (Telework/Hybrid)

Status of Employment:
Permanent

Position Language Requirement:
English, French

Language Skills:
English (Reading), English (Speaking), English (Writing), French (Reading), French (Speaking), French (Writing)

Work at CBC/Radio-Canada

At CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance.

Do you think you have the ability and drive to keep up with this exciting, ever-changing industry? Whether it be in front of the camera, on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to Canadians.

Unposting Date:
2025-11-14 11:59 PM

Behind the scenes, but ahead of the curve: help us develop the next-generation public broadcaster.

Created in 2015 to align, lighten and modernize infrastructure, the Technology & Infrastructure (T & I) team is the backbone and the future forward arm of CBC/Radio-Canada. We are the people that make stuff work. We make connections; between media content, systems, people and places. We are the space in between.

_ A place with purpose_. CBC/Radio-Canada has always been a highly regarded pioneer of media technology. Not just in Canada, but around the world. Today, we’re transforming ourselves from conventional radio and television broadcaster into a modern digital media company. Technology is the driving force and we are the team making it happen.

This is a hybrid role with a mix of in-office and remote work. Work arrangements will be discussed with hiring managers per departmental guidelines.

Your role

We are seeking a Lead Business Analyst who will help the Corporation to get the maximum value from its HRIS. The Lead Business Analyst will help to find solutions to complex problems, bridge the gap between business needs and technology solutions and will act as the liaison agent between the business partners and the T&I resources required to solve gaps and problems through projects or operations. The person will play a lead role throughout our solutions lifecycles (e.g. solution analysis and development, programming, configuration, testing, maintenance and support) and support large corporate HR technology initiatives.

Reporting to the Senior Manager of the Legal, P&C / SSC Solutions Portfolio, you will be a key player in leading and coordinating the work of the team as well as coaching them. You will make sure that solutions or enhancements implemented in the various P&C / SSC systems are aligned with the entire portfolio and raise any potential problems to the Senior Manager of the Legal, P&C / SSC portfolio.

Key Responsibilities:

- Manage solution design activities such as requirements gathering, system analysis, system design.
- Provide support, assistance, guidance and training to all analysts on the team.
- In collaboration with the Workday functional team (People Systems and Analytics) and the portfolio Senior Manager, participate in the identification of solutions as large corporate HR initiatives.
- Participate in the scrum ceremonies with the developer’s teams and the scrum master.
- Manage the analysts team workload based on requirements, priorities and team availability, including giving priorities to scrum master and developers.
- Lead solution testing activities (e.g. regression tests, unit tests, user acceptance tests).
- Develop solutions related documents such as processes, requirements and procedures using plain text, flowcharts and maps.
- Handle third level escalations with our vendors.

- Bachelor’s degree or master’s degree in Business Administration, Information Systems, Computer Science, Software Engineering or equivalent.
- 3 years of cross functional experience and in-depth hands on experience with HR Information Systems.
- 3 years of experience with Workday Integrations.
- Knowledge and experience with Web Services, REST API, XML, XSLT, SOAP, WSDL, JSON.
- Knowledge and experience with Java,.Net or other integration techniques, an asset.
- Knowledge of HR business processes and their integration with other process areas (e.g. Finance, Production, etc.).
- Experience in software integrations and software development principles.
- Workday Integration Certification, an asset.
- Certification in project management such as scrum or agile, an asset.
- Independent, self-motivated and responsible.
- Service-oriented attitude.
- Strong interpersonal, problem solving, trouble-shooting and analytical skills.
- A high level of attention to detail.
- Willingness to work outside of normal business hours on rare occasion (evenings and weekends).
- Strong oral and written communication skills are required to effectively communicate technical and non-technical issues to clients, service pr