Inside Sales/customer Service

6 days ago

Calgary, Canada Gambles Ontario Produce Full time

**Why Gambles?**

At Gambles, produce is everything. Our business provides the widest assortment of top-quality fruits and vegetables for the wholesale, foodservice, and retail sectors. With a history dating back to the early 1900s, Gambles has grown and evolved into one of the largest produce wholesalers in all of Canada. We operate out of three locations across the country: two in Toronto and one in Calgary. We also have a satellite office in Philadelphia that manages our U.S. sales operations. Our goal is to be the supplier of choice for all our customers’ needs.

Our people are the backbone of our business We have a “hire-from-within” mentality at Gambles, which means we put extra focus on developing our people and giving them unique career advancement opportunities. Just like our products and our customer base, we love to see our people grow

We offer a competitive benefits package with employer covered health and dental benefits (you don’t pay the premiums) and a company matched Pension Plan for our full-time employees.

As an Inside Sales Representative, you will work alongside a close-knit team reporting to the Director of Sales, West. This individual will work out of the Calgary warehouse location, which is located at #110, 5675-58th Avenue SE, Calgary, Alberta.

**Responsibilities**
- Investigate and resolve customer complaints
- Support key account management by effectively communicating with customers through all appropriate methods
- Review product availability and inventory
- Complete daily allocations of customer orders
- Communicate and work with Buyers to meet customer product demand
- Monitor daily sales and inventory
- Manage daily and weekly pricing
- Update electronic flyers
- Manual pricing and code adjustments
- Review and manually update special pricing per order
- Communicate pricing, specials, and flyers
- Print and distribute daily pricing lists
- Review and complete customer credits
- Create and submit invoices to the warehouse on inventory adjustments, miss ships, miss picks, etc.
- Other tasks as assigned

Qualifications:

- Exceptional English communication skills, both written and verbal
- Demonstrated customer service experience and skills
- Working knowledge of Microsoft Word, Excel, and Outlook

Personal Attributes:

- Ability to adapt to changing priorities and environments
- Comfortable working in a fast-paced environment
- Professional and personable to represent our Gambles brand to our customers
- Strong organization and time management skills
- Demonstrated ability to work in a team environment
- Demonstrated ability to work independently and take initiative to complete daily tasks
- Experience in roles requiring high attention to detail skills

**Benefits**:

- Casual dress
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person

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