Event Manager

**About the Calgary Stampede**

The Calgary Stampede celebrates the people, the animals, the land, the traditions and the values that make up the unique spirit of the west. The Calgary Stampede contributes to the quality of life in Calgary and southern Alberta through our world-renowned Stampede, year-round facilities, western events and several youth and agriculture programs. Exemplifying the theme We’re Greatest Together, we are a volunteer-supported, not-for-profit community organization that preserves and celebrates our western heritage, cultures and community spirit. All revenue is reinvested into Calgary Stampede programs and facilities.

**Position Summary**

The Event Manager is responsible for working directly with event organizers to design and detail authentic and impactful experiences for attendees, while supporting and strategizing on how to successfully achieve the defined objectives and financial targets of the event, including identifying event growth opportunities. This position is critical to the successful execution of events and applies a project management approach when detailing and cascading event information to operational teams. The Event Manager is a member of a multi-faceted team responsible for providing service excellence with superior professionalism.

**Responsibilities**

Responsibilities of this role include, but are not limited to:
**Leadership**
- Provide detailed guidance and leadership to fulfillment teams on event related matters.
- Lead by example at all times while contributing to the overall goals and objectives of the organization and delivering on the expectations of clients.
- Lead event organizers through the planning process anticipating needs and demonstrating exceptional event strategy and project management expertise.

***Event/Project Planning**
- Deliver service excellence by providing a personalized, professional and seamless experience to clients.
- Listen to and anticipate client needs to ensure events meet or exceed client established goals and objectives.
- Capture intricate event details and requirements in a clear, concise and effective manner.
- Provide recommendations to enhance services that align with client goals and objectives.
- Balance client needs with the achievability of event logistics and venue standards.
- Ensure client deadlines are communicated and met including but not limited to payment schedules, event details and final guaranteed attendance.
- Liaise with client and supplier contacts for each event ensuring requirements are captured.
- Issue event details including floor plans in a timely fashion.
- Problem solve and resolve conflict, which may include negotiating with fulfillment teams, clients, suppliers, etc. Identifying and resolving event conflicts that may occur with simultaneous events.
- Respond to all client & event requests including organizing, prioritizing, communicating, delegating and executing changes to function space, service requirements, staffing and access.
- Identify authorized client representatives who have signing authority to make changes or additions on-site.
- Ensure event planning guidelines and safety regulations are communicated in advance of the event.
- Demonstrate emotional composure during fast paced and stressful situations.
- Communicate with the sales team to ensure all pertinent event information is seamlessly transitioned
- Coordinate communication and efforts with all employees & suppliers towards the goal of providing the highest level of service excellence through consistent, accurate and ongoing communication.
- Communicate all relevant information during handover to ensure seamless transitions with team members including in-person handover briefings and handover notes.

***Administration**
- Manage overall event profitability by maximizing revenue opportunities for both the client and the organization, understand profit margins and expenses.
- Ensure timely event related reports, including but not limited to event plans, invoices, event profit/loss reports.
- Attend operational meetings, as well as organize and chair pre-convention meetings.
- Ensure floor plans are properly scaled, shared and implemented.
- Ensure events are closed and invoiced in a timely manner.

**Qualifications**

**Education**
- Completion of a 2-year diploma or certificate in event management or business preferred.
- Project management certificate considered an asset.

**Previous Experience**
- Minimum 3 years’ experience in event management in a large-scale convention venue or similar.
- Convention Centre experience considered an asset.

**Technical Knowledge**
- Experience with Ungerboeck (EBMS) considered an asset
- Experience with floor plan systems
- Experience with MS Office, radios and tablets

**Communication**
- Strong verbal and written communication skills, able to choose appropriate, effective ways to communicate to difference audiences including both internal and external stakeholders.
- Ability